4 Crowns Casino - Player’s withdrawal has been delayed.

Hello,

I have requested a withdrawal of £801.71 on the 22/11/21. I have waited the 7-21 business days for the withdrawal to be completed and still as of yet to receive the funds owed.

I didn't play with bonus money and my account is verified. All I get off the casino is it will be processed soon. I use other casinos that are really good and process withdrawals within 48 hours.

Can you please help?

Thanks

Dear ostoneyo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks for your response, no I have not made a withdrawal before. I have passed on the most recent discussion from 4crown casino.

I did the withdrawal via bank transfer.

thanks

Thank you for your reply, ostoneyo. Could you please advise what is the status of your withdrawal? Is it marked as pending or processed?

Hello - ‘awaiting’

The response I keep getting is please wait as there busy. Can’t believe it takes 7-21 days for a transfer. There website is super kid leasing too as stats 24-48hrs. Wish I had this website before I signed up!

Thank you very much ostoneyo for your reply. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello ostoneyo,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite 4 Crowns Casino representative to join this conversation and participate in the resolution of this complaint.

Dear 4 Crowns Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can the player expect the payment?

Thank you in advance for providing the information.

Thanks - I have messaged them several times only to receive we have sent another nudge to the finance department. It will be sorted soon.

Hello

have you heard anything off the casino? All I get is it’s been reported to the finance department. Been asking everyday!

Dear ostoneyo,

I'm sorry, but we have not received any updates from the casino yet.

We would like to ask 4 Crowns Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Thanks,

Is there anyway we can contact the game providers that are on the website to inform them of what’s going on with this casino? Would they listen then?

is the licence correct in there website?

Dear ostoneyo,

As standard, we contacted the casino also in other ways, outside this thread, but without success.

Regarding your questions - according to our information, the casino has no license, the casino does not have any license validator and the information about holding Curacao license mentioned on their website is not true - any record, for the "Master License" number or the owner name, does not exist in the list of licensees for official Curacao gaming authority.

We do not contact the game providers regarding the issues like this.

However, in the future, we highly recommend you follow our objective casino reviews and thus prevent similar situations.

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru