The player is not able to withdraw his money for more than 2 weeks. We closed the complaint as ‘unresolved’ because the casino failed to reply.
The player is not able to withdraw his money for more than 2 weeks. We closed the complaint as ‘unresolved’ because the casino failed to reply.
The player is not able to withdraw his money for more than 2 weeks. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Dear Nicholas,
Thank you very much for submitting your complaint. I am sorry to hear about the problem with your withdrawal. It can take some time to process the request, especially if it is your first withdrawal and your documents haven’t been verified yet. Have you made a withdrawal in this casino before? Is your account verified?
Thank you in advance for your reply.
Best regards,
Kristina
Dear Nicholas,
Thank you very much for submitting your complaint. I am sorry to hear about the problem with your withdrawal. It can take some time to process the request, especially if it is your first withdrawal and your documents haven’t been verified yet. Have you made a withdrawal in this casino before? Is your account verified?
Thank you in advance for your reply.
Best regards,
Kristina
Perhaps we have not understood each other you must immediately give me what is mine .... there are no excuses for manipulating VII these things! so you have two days because I'm about to make a good complaint
Forse non ci siamo capiti dovete immediatamente darmi quello che è mio .... non ci sono scuse perché manipolate VII queste cose! quindi avete due giorni perché sto per fare una bella denuncia
Hello Nicholas,
Casino guru is independent service. We are not able to pay you your money. Would you be so kind and answer my questions from the first message, so we can move further with this case?
Hello Nicholas,
Casino guru is independent service. We are not able to pay you your money. Would you be so kind and answer my questions from the first message, so we can move further with this case?
Then I downloaded an application that was on Facebook called MEGA BITT .. the problem is precisely this that the withdrawal box but does not make me withdraw puts me on hold, my data have been verified all of them and in that application there is no nothing, not even assistance .. now try to do everything possible and return to me what is mine .. and a problem of yours and not mine make a deposit and we finish it here (my id and Nicogamer26) check on this site and fix it
Allora io ho scaricato una applicazione che era su Facebook chiamata MEGA BITT.. il problema è propio questo che la casella prelievo ma non mi fa prelevare mi mette in attesa, i miei dati sono stati verificati tutti quanti e in quella applicazione non c’è niente , neanche una assistenza.. ora cercate di fare il possibile e restituirmi quello che è mio.. e un problema vostro e non mio fate un versamento e la finiamo qua( il mio id e Nicogamer26) verifica in questo sito e sistema la cosa
I contacted the casino regarding this issue.
I contacted the casino regarding this issue.
Hello Nicholas,
I am very sorry, but since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
Hello Nicholas,
I am very sorry, but since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.
The casino can reopen this complaint anytime.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.