24M Casino - Player’s withdrawal has been delayed.

I deposit £10K & I’ve won it back they will not answer my email about verification and withdrawal and I’ve submitted documents now I’m worried about identifying theft

PLEASE HELP I need to get my money back

Dear Glitter13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How many days ago you have requested the withdrawal and started account verification?

I have checked the general terms and conditions, and this is what I found https://24mcasino.com/templates/company/terms_and_conditions:

"If the value of a deposit is not played through in full before a withdrawal is requested, the Company reserves the right to make a charge to the customer's account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly but the fee incurred to the customer's account will not exceed 10% of the deposit in question."

Could you please advise if you have wagered your deposited funds at least once as required by the rules before requesting a withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please close the case now as resolved

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Glitter13, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru