24M Casino - Player’s account has been closed.

Absolute disgrace of an online casino, deposited well over £1500 and then finally won abit so I withdrew £500, took 24hours to release the funds which is understandable so I emailed them to verify this and they said we’ve sent the money to your account it will be in there in a few days. A few days pass so I email them again and I get told it will show up in your account the end of next week. They’ve now closed my account with them for no reason. Iv sent 10 or more emails now and not one response atall. Doesn’t look likely that I’ll see my money.

Dear Chase,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have received any tracking number for the payment from the casino? How many days ago it has been sent to you and which payment method you have chosen? Was this your first withdrawal in this casino?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Chase, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Chase2018,

I looked at your complaint and will do my best to help you. I would like to invite 24Monaco Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

The problem with the withdrawal is iv not received it and no communication from them to say where it is. Thanks

Still no response from casino and still no sign of my withdrawal. One big scam site and others need warning so they don’t fall victim to this aswell 😡

As expected no response from this casino via this or the dozens of emails Iv sent .this casino is not to be trusted and does nothing but scam people.

We would like to ask the 24monaco Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.