HomeComplaints24M Casino - Player’s account has been blocked.

24M Casino - Player’s account has been blocked.

Amount: €120

24M Casino
Safety Index:Very low
Submitted: 24 Jan 2021 | Case closed : 25 Jan 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Sweden had his account blocked soon after placing sports bets. We rejected this complaint as it was sports betting related.

Public
Public
3 years ago
Translation

24 Monaco casino, 24mcasino.com let me register and deposit money and take part of the deposits at 100%. 30 minutes after I placed bets on their betting function, I get logged out and can not log in.


Has placed half at stake, straight victories as below:


  • Enppi -National Bank of Egypt, SEK 200 x 2.65
  • El Gounah -Wadi Degla, SEK 200 x 2.60
  • Ossasuna- Granada , SEK 200 x 3.25


The matches are going on right now, 2021-01-24, 14:36

Automatic translation:
Public
Public
3 years ago

Dear Leo,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

 

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3 years ago

Thank you very much, Leo, for your email. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t facilitate resolving this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I contacted the casino requesting more information and will continue our communication via emails. 

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