The player from Greece has accumulated substantial winning thanks to a technical glitch.
1ACasino - Player has experienced technical glitch.
Amount: €44,000
1ACasino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
1ACasino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
Good evening, for 4-5 days now I have been playing some slots in a casino and I reached max € 44,000, in a way the skit was stuck and it was just paying, it didn't cost money! After a while and with crazy payments and jackpots, the company suddenly realized that it had a problem and locked the account. In conversations with them, they tell me that they have taken some action at the competent authority and will inform me accordingly what they will do. I think they will logically reset the rest. Do you have any opinion, you can say your opinion, the responsibility is not their trial or the company that has the slots? If you can tell me how to move, thank you!
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4 years ago
Dear Stamos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? Could you identify if the winnings have been accumulated from playing one slot machine or multiple, were they from one game provider? Additionally, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Translation
Good evening Petronela! The casino is owned by EGT through a betting company. The amounts came out of two or three different slots, which all had the same problem, until their problem was solved and I continued to play with different bets, until they sent me a message from the betting that my account would be locked to be checked. and see what they will do with the rest. So far I have no answer there when I send a message they always answer me the same, they are waiting for an answer from the competent authority for a request they have made about it and then when they have an answer they will inform me!
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4 years ago
Dear Stamos,
Thank you very much for your quick reply. I fully understand how frustrating it must be for you, but please allow me to set the timer for 7 days and give some time to casino and the game provider to investigate. If there’s no development by then, we will intervene. Thank you very much for your understanding.
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4 years ago
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Good morning petronela! Thank you very much for your interest. From 10/06 are the profits, and I expect as much as they need some answer to what they will do. Ask me if you know tell me from your experience, can they just zero in on the rest, and claim that their casino software had a problem? Do they have the right to do what they want? Thank you and I'm waiting for your lights!
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4 years ago
Please understand that I would like to refrain from any comments, as long as the investigation is still continuing. Thank you.
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4 years ago
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Right, well let's wait for their answer and come back. Thanks again!
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4 years ago
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Good morning Petronela, there is still no annoyance from the betting company, no answer, I believe that they will just pass it that way and will not reopen the account and will so easily zero the balance! What is your opinion, thank you
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4 years ago
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Good evening again, there is no answer or anything on the part of the company. The company is GOALBET and the EGT slots which, from what I see since yesterday, have removed the specific slots from their page. There are none! Let me ask you one more thing, there was another complaint about the same issue or it just happened to me, maybe it was stuck and there are other players with profits, you have accepted for the same problem and a second complaint, thank you
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4 years ago
Thank you very much Stamos for your quick reply. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Hello Stamos.
In your case depends on how you reached your balance/profits.
Let me explain:
If you played on slots which had some malfunction and for example, the chance for winning was significantly higher than it should be. Then this problem was caused by technical error and casino should cancel all the bets and put your account balance to the state where it was before you started to play on malfunctioned slots.
But if you reached your balance €44000 on the game which was working correctly and only then moved to the game which was malfunctioned, then your balance should be set to €44000.
And I am damn sure that casino now trying desperately to find that point. Because the games disappeared from the casino, it probably means that something is wrong with them. Unfortunately, here game provider must do a complete investigation, and it will take a while.
We can start a dialogue with the casino and at least get some info about the time-frame of the investigation, but we can't help you more at this point.
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4 years ago
Translation
That's right, the slots I played had an issue from the beginning, that is: when I bet 10 times, for example, if I didn't get a payline, the 10 euros would come in again, that is, if I played 10 times without profit lines, the rest would remain the same when he gave it to me. Profit exceeded 10 euros, but it may have paid € 200, for example, to imagine a 15 free spin with a max bet of € 50 gave me a profit of € 8,500. I could have bet 10 times for € 50 and the € 1000 instead of becoming € 500 remained € 1000 if he did not pay any of the 10 lines. Anyway, I think they will just reset the rest, but tell me if you know if they are right or should they take responsibility? However, I am waiting for them to give me an answer and in conversations I have every day they tell me that when the audit is over I will give their answer, thank you for your interest and advice, however I was pleased with such gains, not that it would be bad to take some, but I do not believe it at all. I saw it as a divine trial because I lost a lot of money in betting but knowingly!
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