10Cric Casino - Player’s account has been blocked.

Hi,

I tried to login to my 10cric account just now but I couldn't login it's showing my account is closed.

This is absolutely abysmal they keep harrassing me all the time few weeks ago I had an issue with free spins that I could not play because the game couldn't open.Now they have closed my account this nothing but pure scam.

I even

made a deposit of INR 2000 today morning it was all working fine but now all of a sudden I cant login.

I have had this account Nearly for 3 years now never had any problem like this before.

You can check my previous complaints

against this casino they always mess things up and ultimately I suffer.

Please help me login to my account and adjust 10crics rating they are bunch of scammers.

Dear Rocky_210690,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

Hi,

Thank you for replying!

I usually use this casino for Playing slots and sports betting, live casino not so much but occasionally sometimes.

I opened this account Nearly 3 years ago and I had already uploaded my verification documents and as far as I know my account is verified otherwise I would not have been able to withdraw my winnings for all these years if my account was not varified.

I don't know what is this casinos problem they always create problems for me.They closed my account all of a sudden without even informing what I have done wrong.

I have been connecting them regularly regarding this issue for last few days in hope to get my account re-opened but they said they close my account after a review and it's non negotiable and that they will not open it again but why??

They emailed me again yesterday and informed that they have the right to close my account at any point in time with telling me reason isnt that the most unfair and criminal thing a casino can do to close someones account and not even telling them what they have done wrong??

The day they closed my account I deposited INR 2000 with 100% sports bonus to place bets on sports.Since they

closed my account I haven't been able to place any bets and wager my bonus and they haven't even refunded my deposit of INR 2000.

Please help!

Thank you

It is true that the casino is allowed to close your account at any time without giving you the reason why. As long as the active balance is credited back to you, there's not much we can do about it.

Do I understand correctly that the balance on your account was still the amount that you deposited that day, 2,000 INR?

I deposited INR 2000 with 100% sports bonus for Holi and got INR 4000 in total. I placed a bet of INR 1000 on cricket so my account balance at the time they closed my Account was INR 3000(Deposit money INR 2000 + 1000 bonus money).They haven't refunded my Deposit money yet and I can wager my bonus since they closed my account.

Thank you very much, Rocky_210690, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of 10Cric Casino to ignore us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints marked "No Reaction Policy" we keep on trying.

Thank you very much for your help.

Is there nothing I can do to recover my money from 10cric ??

So these scam casinos like 10cric can run their scam without any consequences that's very unfortunate.

Hello Rocky_210690,

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help. Please bear in mind that 10Cric Casino ignored us in our attempts to mediate any kind of issue. Regardless of several unresolved complaints, we keep on trying.

We would like to invite 10Cric Casino to join the conversation.

Dear 10Cric Casino, 

Can you please provide information on why the player's account has been blocked?

Dear Rocky_210690,

I'm not sure if you have not done so already, but I was informed by 10Cric Casino via email that you can contact them directly at support@10cric.com and they are "happy to assist the player with any complaints that he may have" so it's worth a try, I will still keep this complaint open. Let me know if you have done so and if it was useful in any way.

Hi,

Thanks you for replying!

I requested 10cric on 19 march 2023 to refund my Deposit of INR2000 back to original deposit source in email.

They wanted to verify my account and asked me to send my Address proof and selfie with pancard.

I sent them the required documents.

I had already submitted all my verification documents when I opened this account few years back.

I had been able to deposit and withdraw funds from my 10cric account all these years, If my account was not verified than I wouldn't have been able to withdraw.

They are deliberately creating these stupid problems they don't need to verify my account again I had already done that a long time I ago.

It's been 3 days now since I emailed them to refund my Deposit still haven't got my deposit back neither can I login in to my Account.

How are these scam casino allowed to run their scams like this without any fear of consequences it's beyond me.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rocky_210690,

I have tried to contact the casino repeatedly but apart from a generic response "Kindly note that we would be happy to assist the player with any complains that he may have if he contacts 10CRIC directly, and that we cannot share any personal information about players' accounts with any 3rd party. " I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao eGaming ("CEG") Authority ( Curaçao eGaming (curacao-egaming.com) ) and submit a complaint to them. The Curaçao eGaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal