WinTingo Casino -arvostelu

Larissat9895 received a no deposit bonus of $75 and with it won $3,550. The casino made it very difficult for him to receive the winning. They asked him of all kinds of documents, including his partner's birth certificate. He was more than sure that the casino just prolonged the process with the purpose to not to pay Larissat's winning. On a top of it all, the casino never responded to the complaint, which made it impossible to resolve.

The player, Augustinpe, had his account closed and then the casino asked him the documents for verification. He sent those documents in and after few days passed, his account was reopened. He also received the partial amount of his winning, €1,000 and decided to request a withdrawal of the rest, the €800. His account became closed again and when he contacted the live chat, they told him that he had discrepancy found on his account. He wondered how could it be possible since he was approved and paid by the casino already. This case didn't get resolved and the casino never responded to the complaint either.

Jo made a deposit of $25 and when she met all the wagering requirements, she requested a withdrawal. She had also sent the documents for verification and they were accepted. Jo received $200 and the rest was reversed. The support told her that she could log in every week and make a withdrawal of up to $200 max due to winning being greater than 5 x her deposit. But she also said that according to the casino's terms and conditions if a withdrawal was greater than 5 times her lifetime deposits then the maximum amount that she could withdraw was $4,000. Jo's winnings were less than $4000 so she should've been paid the full amount. The casino never responded to her complaint and it remains open.

The player, Allyblake44, requested a withdrawal and two weeks later, she was asked to send documents for verification. When she sent those in, she was informed by the casino that they were approved. Five days later she contacted the live chat for an update and they informed her there were some problems with the documents. The Askgamblers asked the casino for an update via the complaint. Allyblake wrote that the casino asked her for more documents for verification but still, she didn't receive any money. She also mentioned that she won't play at this casino ever again. The casino never responded to the complaint and it remains unresolved.

The player complained about an extremely long withdrawal process and unsuccessful and repeated document verification. We believe that this player must have gotten really frustrated with this process and the casino. No further comment.

The player requested a withdrawal of €620 and was asked to send documents for verification. When the player did so, the casino claimed they never received them and this kept on going for a few more times. Later on, the player received a partial amount of his withdrawal, €300 and asked the casino what was the reason. They told them that this was a normal process where they checked if the Skrill account truly belongs to them. This case has no further information available.

The player complained about a bonus that they took from a casino's Facebook page. When the player made a deposit and contacted the support to claim it, they denied that they had a Facebook page and refused to honor the promotion. There is no further information about this case.

Julie was offered a 30% cashback bonus but she refused to take it because it had wagering requirements. Later on, she was offered another bonus with 90% and she accepted it thinking it wouldn't require any wagering. When she tried to request a withdrawal, she found out that she wasn't able to do so due to a lack of met wagering requirements. The casino responded to the complaint saying that every cashback bonus had terms and conditions that apply to all bonuses. Julie wrote that she felt misled by the casino. There is no further update on this case.

John made a deposit of €40 and started playing. After he played his first round, he received an error code 211. When Johny contacted the support and gave them the code, they advised him to restart his PC and to clean the cookies. Johny did as he was advised, but that didn't help, the game kept getting an error. Then Johny contacted the support again and this time they told him they didn't know what kind of error it was and asked him to send an email to a different department. Johny asked for his deposit to be returned to him and had been waiting for the answer from the casino for a while now. The casino never responded to the complaint and it remains open.

Johny made a deposit of $50 and received a $50 bonus from the casino. But when he started to play the slots game, he kept getting an error code 211. For four days he followed the instructions from the support but wasn't able to play in the real money mode, only in virtual mode. About eight different support team representatives told him that they handed the problem to the technical support and he should try it in an hour, some said in 48-hours. When Johny tried to play again, it took his bet money and displayed the error code again. Johny also mentioned how badly was this issue of his handled and he won't expect to get his money back or satisfaction of played slots games. This case has never been resolved.