Guts Xpress Casino -arvostelu

Aikaisemmin tällä kasinolla oli aivan liian paljon valituksia, mutta siitä lähtien, kun Betsson-konserni osti sen maaliskuun lopussa 2017, se muuttui paremmaksi, paljon paremmaksi. Tämä valitus on vuodesta 2015 lähtien, jolloin pelaajan tili suljettiin pysyvästi 4500 euron varoillaan edelleen siellä. Kasino sai kaikki tilin tarkistamiseen tarvittavat asiakirjat ennen niiden tekemistä, mutta sulkemisen syy jäi tuntemattomaksi. Myöhemmin kasino sanoi, että tili oli tutkinnan alla ja he ottavat yhteyttä pelaajaan päivityksen avulla. He eivät koskaan tehneet, ja valitus jätettiin ratkaisematta.

The player, James deposited £547 and won £3,587 in total. He wanted to request a withdrawal but learned that his account had been closed because he had previously closed an account at the casino's sister casino, Thrills. The casino said that the player had self-excluded himself from the sister casino, now claiming it was a different casino, Kaboo. The player said that he closed his account and provided evidence that he had received advertisements from Kaboo casino, which shouldn't happen to self-excluded people. After some back-and-forth discussion, the casino hadn't provided enough evidence to support their claims of self-exclusion of the player and the complaint stays unresolved.

The player, Iand, complained that he wanted to deposit £20 but deposited £100 by mistake. He contacted the live support and asked for a refund. However, his account got closed and when he asked for a reason, the live support replied to him that he had self-excluded himself from a sister casino site. He asked why his account hadn't been closed in the past eight months or why they had accepted his deposit. The casino then replied in the complaint that his deposit would be returned to him. There is no more information on this case available.

The player, Pandrop22, won and submitted a withdrawal for £1,400 and kept playing with his remaining balance. He was disconnected from the site and when he tried to log back in, he failed and when he tried to reset his password, he couldn't get a proper response from the support. After that, he got refunded £400 (assumed to be his deposit) and was told that his account had been closed because of a previous self-exclusion in a sister casino, Kaboo. The player said he merely closed his account there because of his losses and didn't self-exclude himself. The casino told him to forward it to an authority and that they wouldn't continue in the discussion.

The player played with a bonus and managed to complete the wagering requirements with €5,700 in total winning and sent his documents for verification. About two weeks later he received an e-mail about his account being suspended due to the evidence showing his account used the same IP address as the accounts which breached the terms and conditions of the casino. The player denied these claims and the casino replied that there's nothing more they could do and he should contact MGA if he wanted to pursue this further. There is no more information provided.

The player, Annmarryafool, had played at the casino for a few days, made multiple deposits and received multiple bonuses some of which she managed to roll over and ended up with a total of £2,728 in winning. During the few days of her playing, her withdrawals were all canceled and after she finished playing, all of her money had been removed and she was left with a £200 balance. The casino never responded to the complaint and it remains unresolved.

Suomalainen pelaaja oli pyytänyt tilin sulkemista helmikuussa peliongelman vuoksi, mutta ei saanut kasinolta vastausta. Tehtyään lisää talletuksia hän oli pyytänyt uudelleen tilin sulkemista ja talletustensa palauttamista. Vaikka kasino oli sulkenut hänen tilinsä, he eivät olleet suostuneet palauttamaan rahoja. Valitustiimi ei voinut jatkaa tutkintaa, koska pelaaja ei ollut vastannut tiedusteluihin ja muistutuksiin. Tämän seurauksena valitus suljettiin, mutta pelaaja voisi halutessaan avata sen uudelleen tulevaisuudessa.

Suomen pelaajan tili lukittiin, kun hän oli pyytänyt oikaisua virheelliseen tietoon, vaikka hän oli toimittanut kaikki tarvittavat vahvistusasiakirjat. Häntä neuvottiin luomaan uusi tili odottaessaan 1800€ nostoa. Ongelma jäi ratkaisematta, koska pelaaja ei vastannut valitustiimin kyselyihin, mikä johti valituksen hylkäämiseen.

Norjalainen pelaaja oli tallettanut 100 euroa NordicBetissä ja voittanut noin 3600 euroa, mutta kaikki voitot poistettiin bonuksen saatavuutta koskevan artiklan 12.1 väitetyn rikkomisen vuoksi. Pelaaja väitti, että tämä oli heidän ensimmäinen kerta, kun he käyttivät sivustoa ja ettei yhdelläkään perheenjäsenellä ollut tilejä, mikä johti sekaannukseen mitätöinnin syystä. Valitustiimi oli yrittänyt helpottaa viestintää kasinon kanssa, mutta ei saanut vastausta pelaajan tilanteesta. Lopulta valitus hylättiin, koska pelaaja ei vastannut, vaikka pelaajalla oli mahdollisuus avata valitus uudelleen, jos hän otti yhteyttä ADR:ään.