The player made a deposit of €50 and played without a bonus. They managed to win €1,000 and were asked to send documents needed for account verification and they did so two times already and nothing changed it. The player had been a Dendera customer for about three years. There is no further comment on this case.

The player, Elaine, had a successful withdrawal of her winning before but when she made a second request of $2,500, it kept getting reversed. She contacted the chat support for an explanation and they told her she should split the withdrawal into smaller amounts and that could work. They were not very nice to her and accused her of not being an honest player but all that Elaine was trying to do was to find out why was her withdrawal reversed. Later on, she received an email where the casino informed her they would pay her the remaining balance and then they would close her account. They didn't keep their promise and when she emailed them to see where the money was, they responded they already paid her and don't owe her anything. No further information on this case is available.

The player complained that the casino wouldn't pay her the winning from a bonus even though she fulfilled the wagering requirements. The reason for this was that the player had chargebacks at other rival casinos. Dendera casino blocked her account and this action was repeated by all other rival casinos. The casino accused the player of a blackmailing them but never provided any evidence of it. The case remains unresolved.

The casino explained that the reason for the delay was that the player had used a credit card, which was against the rules. However, the player insisted that this was not the case. According to him, it was the ATM card and this card didn't have a billing cycle. As we understand, the player has not received his winning. There is no further information available.

The casino did not pay the player their winning, explaining that the player did not download the software. The player sent all the necessary documents for identity verification and kept on providing all the information required by the casino. However, in the end, the casino did not pay them their winning anyways. The casino accused the player of a scam, but, returned their deposit, which happened to be very odd. No further comment ever since then is available.