Pelaaja valitti siitä, että kasino otti talletuksensa ja esti tilinsä jälkikäteen, joten pelaaja ei koskaan pystynyt pelaamaan. Kasino reagoi tähän valitukseen pyytämällä lisätietoja, mutta siitä lähtien ei ollut päivityksiä.

Robert, a player from Australia, made a deposit of $40 and then withdrew his funds. He was informed that his withdrawal was successful and his balance had been reduced to a zero. Almost month later, the Skrill account that he used as a payment method, still wasn't accredited. The casino never responded to this complaint and it remains unresolved.

The player from the USA made few deposits (about $25 per deposit) in the amount of $300 altogether. Unfortunately, they found out that the USA belonged to a restricted country to play from and then the player decided to regain their deposits back. They wondered how was it even possible to register at the casino but they never responded to the player and the case remained unresolved. We recommend to every player to read the terms and conditions carefully to avoid situations like this one.

The player made a successful withdrawal previously and hoped for the same this time. After the player made a new deposit, requested a withdrawal of $400, they only received $225. The casino informed them that there was a limit of the total amount that could be withdrawn. There was no response from the casino and it also remains unresolved.

The player, Valdo, completed the wagering requirements, requested a withdrawal of unknown amount and sent the documents for verification which were accepted shortly after that. According to the casino's terms and conditions, the payout process should've taken 15-18 business days, so he waited. Nineteen days had passed and he contacted the casino but the finance department was closed and he couldn't receive any update on his withdrawal. He contacted the casino once more but still didn't receive any update. Also, the casino never responded to his complaint which made it harder to resolve.

Debbie won a free chip and was advised by the casino representative to make a minimum deposit of $25 just to be able to withdraw money after meeting the wagering requirements. Even though she made the minimum deposit, she still wasn't able to withdraw it. After that, her account was closed and the casino stopped responding to her emails. We believe that maybe Debbie didn't meet the wagering requirements which caused her the loss of her winning. Casino Fiz never responded to this complaint so we had no explanation about why Debbie's account was permanently closed.

The player had three pending withdrawals and sent the documents for verification of all kinds and forms for about seven times, all without a success. The withdrawals were maximally delayed, casino's email address was wrong, the phone calls were answered by the answering machine, the chat wasn't available 24/7. Finally, the chat representative asked the player to resend the documents for verification all over again but that also led nowhere. The casino never explained the reason to the player and that way made this complaint harder to resolve. There is no further information on this case.