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I have account in 1win casino.

I'm playing casino game lucky jet and I'm won money.

I have so much amount in 1win account so they have never issue, but when I'm won big amount they blocked my account and ask you documents.

I'm sent many times documents but no response from 1win team ,

Totally froud from 1win casino.

Dear Yasir,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did the casino inform you about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• Which documents have you provided to the casino? Were any of the documents accepted?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas,

My 1win account id : 16852873

I want my money, 1win keep blocked my account but give my money,,

1. I'm playing here since 1 years,

My account suddenly blocked/closed on date 09/10/2023 ,

2. When I'm login in my account, my account show account is blocked,

3. I'm playing casino game name is lucky jet,

4. No , i don't use any bonus, i have use my deposit money.

5. Yes my provide my identity documents and selfie with id card and my utility bill, bank statement , every documents i have sent to security@1win.xyz

My account is already verified, since 3 months complete still account is blocked,

I have no problem with my account is blocked, i only want my balance that is available in my account.

Security team and support team not giving response.

I need my money

Dear sir kindly please 🙏 forward my complaint to 1win support representative,

Invite 1win support representative, they will help,

Please forward my complaint and invite 1win support

Hy Tomas,

Please forward my complaint,

And invite 1win representative,

Please help

Did the casino inform you why your account was blocked?

Please send me your correspondence with the casino. Including any correspondence containing accusations against you made by the casino. My email is tomas@casino.guru

Sir my account is closed without any reason.

I have forwarded your my email,

1win support never responding to me,

Please help me,

Forward my complaint and invite 1win support representative so they resolve my problem

Thank you very much, Yasir, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Yasir,

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 1win Casino to join the conversation.

Dear 1win Casino,

Could you kindly furnish us with details regarding the reason for the player's account being blocked? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru

Thank you Michal for understanding my problem,

Dear sir I want my account balance from 1win casino my 4,768,492 INR to my crypto wallet,

Please 1win support join my conversation and give my money as a goodwill,

Good afternoon

Sent evidence by email. Look here please.

Sincerely, 1win team.

Добрый день!

Отправили доказательства на электронный адрес. Посмотрите, пожалуйста.

С Уважением, команда 1win.

Hello Michal and 1win casino,

Your live chat support tell me create another account,

There's no my mistake only 1win casino said create another account so I'm create account,

This is the screenshot of evidence that 1win live chat agent tell me create another account.

Hello Michal and 1win casino,

Your live chat support tell me create another account,

There's no my mistake only 1win casino said create another account so I'm create account,

This is the screenshot of evidence that 1win live chat agent tell me create another account

Hello Michal and 1win casino,

Your live chat support tell me create another account,

There's no my mistake only 1win casino said create another account so I'm create account,

This is the screenshot of evidence that 1win live chat agent tell me create another account

Hello 1win casino and Michal ,

See this screenshot 1win live chat agent tell me create another account so i have create another account.

1win casino live chat agent tell me you can create another account.

1win casino you doing froud with my balance,

Return my money for God shake 🙏🙏,

Please return my balance,

Hello Michal and 1win support,

This is the my evidence that 1win casino live chat agent tell me create another account,

So i have create another account,

Why you doing scam with players 1win doing froud, first they blocked account name of verification and then tell create another account in 1win,

This is my screenshot of 1win live chat agent tell me create another account,

Please for God shake return my balance.

Dear Yasir,

I fully understand your frustration with the whole situation, but please try to respond in one even longer reply instead of posting 4 separate and basically the same responses. This is not helping in the resolution of your case at all it's the exact opposite.

I can see that the live chat operator, much to my surprise, did advise you to create another account, but this suggestion only came after you mentioned not having access to your mobile number or email. Could you kindly clarify the reason for this?

Sir I Have balance in my account 16852873,

When I'm lost my registered email and mobile number I said 1win live chat support agent that update my new email, they said email update not possible,

They said you can create new account so your balance refund to new account.

I have screenshot they said you can create new account.

Please ask them return my balance,

Because this is 1win casino fault why they not updated my email,

They said create new account.

Please understand my situation my both account is blocked,

Please help me,

Sir I'm not able to login in my account because I lost my email and mobile number,

So I'm tell them my issue,

I'm said to 1win live support, sir i have no access to my registered email and mobile number, please update my email,

So they said email update not possible, you can create another account,

I'm said i have balance in my account but they not helping and done froud with me that i have multiple accounts,

THIS is totally 1win froud with me

Dear Yasir,

This is quite unusual, can you please explain how you "lost" your registered email and phone number?

Sir I'm lost my smartphone, so i can't not recover my email and mobile number, and I'm try to change my 1win e-mail address they not help instead said you can create another account.

Dear Michal sir why you not understanding my situation 🙏😭,

Please understand my problem.

Please help me

Dear Michal please response and ask 1win casino this is only 1win casino responsibility why they advising create another account,

This is froud by 1win casino,

Please ask them to return my money

Dear Yasir,

I understand that losing your phone can happen, and this almost always causes some troubles, but despite this, you should be able to get at least to your email from which you registered your 1Win account. Every web-based email service provides the option "forgot your password," so there is definitely a way to access your email.

As I already mentioned above, the live chat operator indeed advised you to open a new account, but it is crucial for you to understand that this was done after you informed them that you don't have access to your email and phone number. Please understand that without previous permission from the support team, transferring the funds from your old account to your new account is usually not possible just like that.

Dear 1win team,

Why was the player advised by the live chat operator to create another account and this has been later used against the player?

Michal Sir Thank you for your response.

Sir I'm not access to my email because in my email two factor authentication is on , so that my email forgot password not working because there require two factor authentication code.

Dear 1win casino please return my account balance.

Sir i have money in my account but they done froud with me, they not updated my new email and mobile insteed they said create another account,

Why 1win live chat support not updated my new details, they know that i have big amount in my account id 16852873 , so they advise create another new account, because they 1win casino is totally scammer casino froud casino, 1win casino is big froud and scammer.

This is totally froud from 1win Casio,

I'm waiting for my money refund

Please 1win casino return my money 🙏🙏🙏.

I have every proof so I will definitely expose 1Win casino how they doing froud with players ,

I can expose 1win casino because I have every proof how they doing scam with players who has big amount in there 1win account.

I believe that 1win live chat customer agent misled me into creating another account.

I'm use my real money , I'm not take any advantage from 1win .

I'm never use there bonus as well.

Please 1win casino support refund my money don't do froud with me. I have every proof how 1win doing froud with me.

Refund my money please 🙏🙏🥺

If we loss money in your casino, then it will be very happy from your point of view but if we win, then you guys doing scam of this type. This is not acceptable as this is not anyone casino policy. Please refund my all money.

Dear Casino Guru team, please help me to refund my money from this 1win casino.

Dear all players, please dont use this casino as they didn't give you winning amount as you enjoy in this casino if you loose all your money.

Good afternoon.

After a thorough check, we found the following:

The aforementioned screenshot with recommendations for registering a new account has no relation to the current case, moreover, we cannot even be sure that this is a real screenshot and not a fiction. We have not found such correspondence in the database recently.

At a minimum, you can see the same screenshot in another complaint.

https://kazinoazov.net/1win-casino-akkaunt-igroka-zablokirovan-50

Best regards, 1win team.

Добрый день.

После тщательной проверки мы выявили следующее:

Вышуказанный скриншот с рекомендациями регистрации нового аккаунта не имеет отношения к текущему делу, более того, мы даже не можем быть уверены, что это реальный скриншот, а не фикция. В базе мы не нашли такой переписки за последнее время.

Как минимум, вы можете увидеть этот же скриншот в другой жалобе.

https://kazinoazov.net/1win-casino-akkaunt-igroka-zablokirovan-50

С уважением, команда 1win.

Hello Michal and 1win casino

What do you mean 😡 I'm also check this complaint there is no same screenshot😡

Please stop this 1win Froud company totally 1win rigged big Thief company;

You support advice create new account I have every proof of 1win froud, your fraud is exposed,

Hey Michal 1win support is big scam company 1win is small casino so they not give money and advising create another account because so they do scam froud with customers money

account blocked more than 5 months ago,

You can not found such correspondence in the database recently because my problem more than 5 months old

This is not recently okay 5 months gone okay my problem is since 5 months

you arei fake scam casino so you not giving fund's back to client.

Dear Yasir,

I kindly ask you again to try to respond in one even longer reply instead of posting multiple separate, similar responses. This is not helping in the resolution of your case at all, it's the exact opposite.

Can you please explain your relation to the player "rajraj" from this complaint: https://casinoguru-en.com/1win-casino-player-s-account-was-blocked-8

The same livechat screenshot you posted was indeed used by this player too as mentioned by the 1win team above.

I don't know Michal sir,

I think he took my screenshot because in some days all things going public.

My this screenshot is public so the person rajraj take my screenshot and post in his complaint.

Sir I'm done any wrong in 1win , I'm not take any advantage of 1win bonus,

I'm real genuine player, please refund my money from 1win.

Please 1win support give my money,

Don't scam with me ,

You are looting money from players,

Please give my all balance

Dear Yasir,

So far I have not come across that 2 "independent" players would share the same screenshot and have encountered the same problem in the same casino at a similar time. The coincidence of this is quite suspicious.

Anyway, my point that the option to access your registered email, even if this has a 2-factor verification, is still valid. These steps could be taken:

How to recover Gmail password without phone number or recovery email:

Step 1: Visit the Google Account Recovery Page. ...

Step 2: Type in your Gmail username or ID. ...

Step 3: Choose "Try Another Way to Sign In" ...

Step 4: Verification Using Another Device. ...

Step 5: Waiting for the Password Reset Link. ...

Step 6: Resetting Your Password.

I have requested additional information from 1win team, but from the information gathered so far, it looks like the casino team acted within its terms and conditions.

Sir in my email Google 2 factor authentication is on, so there is no way to recover my email without same device,

Please help Michal , 1win casino doing froud with me,

I'm never use there Bonus, so what the issue i create new account,

I have create new account in by advice 1win live custom chat that you can create another account,

They have misguide me and now saying i have violated there rules.i want money because this is only 1win customer chat mistake why they advising player to create another account.

Dear Michal sir ,

I won big amount so they are not able to sent my winnings that's why 1win support misguide me because I think 1win casino is a small casino they are not able to pay big amounts,

Froud 1win casino I'm not expected this from 1win .

If anyone win big money so they will immediately blocked account 😠 😭 , this is totally disgusting 😭 evryone show my complaint how 1win casino doing scam with players money ,

Please don't play here this is my life biggest mistake why I play in 1win casino they are froud, i deposit and lost money so no issues but when someone won good amount they immediately blocked account by Froud term and condition,

Dear Yasir,

As you lost your phone and lost access to your email and phone number, how did you manage to take this screenshot then?

Good afternoon

We would also like to draw attention to the fact that both player accounts were registered in October 2022 with a difference of several days, which does not agree with the version voiced by the player about 5 months + the screenshot shows the new support chat interface, which we did not use until 2023.

And a screenshot where supposedly a support employee offers to register a multi-account appeared in another complaint earlier than in this one.

Best regards, 1win team.

Добрый день!

Мы бы также хотели обратить внимание на тот факт, что оба аккаунта игрока были зарегистрированы в октябре 2022 с разницей в несколько дней, что не сходится с озвученной игроком версии о 5 месяцев + скриншот отображает новый интерфейс чата поддержки, который мы не использовали до 2023.

А скриншот где якобы сотрудник службы поддержки предлагает зарегистрировать мультиаккаунт появился в другой жалобе раньше, чем в этой.

С уважением, команда 1win.

Hello both of you ,

Why are you people doing so much fraud, lakhs of people are registered in 1win every month, what can I do about it?

And always take screenshot on every platform whre I play , I take screenshot on daily,

I'm take screenshot before my account is not blocked I have proof,

Don't spoil my life

Hi for this question,

As you lost your phone and lost access to your email and phone number, how did you manage to take this screenshot then? -

Answer = I'm post these screenshot on my Twitter account so I'm take screenshot from Twitter okay

See this screenshot take just now of my old Twitter account where i post these when my account is blocked

https://twitter.com/YASIR858528/status/171214760282392606

This is my old Twitter account, check in this link ,

Dear 1win casino and dear casinoguru team check this so you can understand my problem, I'm really surprised why 1win support representative is behaving that i have done any wrong in my 1win account

Dear Yasir,

I empathize with your frustration, but we've received numerous complaints from players in India facing the same issue at the same casino around the same time. Additionally, it has been observed that the same screenshot has been shared in two distinct complaints. Further investigation has revealed an IP match among many of these accounts, which appears to be more than a mere coincidence. Taking all these factors into account, we align ourselves with the actions taken by the 1win team. Casinos have a very strict policy regarding multiple account cases that have been used in this way, and the casino has acted according to its terms and conditions as mentioned in clause 9.7.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru