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I have been trying to have my account blocked since September 14th... after about 15 emails, it still hasn't happened!!!

Ich versuche seit 14.09. mein Konto sperren zu lassen…nach ca 15 Mails noch immer nicht passiert!!!

Dear NieKohle1306,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulty you’ve encountered in trying to block your account. To better understand the situation and provide assistance, could you please answer the following questions:

• Have you received any replies to the emails you sent to the casino? If so, could you describe their responses or provide screenshots if possible?
• Did the casino mention any specific requirements or steps you would need to complete to have the account blocked?
• Could you share details on whether there was a confirmation from the casino after each of your attempts to contact them?
• Have you noticed any activity or changes on the account since you requested it to be blocked?

If you have any email threads or other relevant communication with the casino, please feel free to forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela