Winstler Casino - Pelaaja pyytää hyvitystä.

I had an account with Winstler - the casino is a total scam! There isn't even a permit! Deposits are debited in USD, which is much higher than the euro amount entered. The debits always run via fake service providers. When I complained, the answer came that they had no license in Germany, only in Austria and they blocked an account and put me on the black list! The casino confirmed my KYC 1 week before and now claims that they are not active in Germany - is it still possible? I want my money back immediately. If necessary, I return my credit card debits to the fake shops

Ich hatte ein Konto bei Winstler - das Casino ist reiner Betrug! Es gibt nicht mal eine Zulassung! Die Einzahlungen werden in USD abgebucht was viel höher ist als der eingegebene Euro Betrag. Die Abbuchungen laufen immer über Fake Dienstleister. Als ich mich beschwerte, kam die Antwort das man ja gar keine Zulassung in Deutschland hätte nur in Österreich und man hat ein Account gesperrt und mich auf die schwarze Liste gesetzt! Das Casino hat 1 Woche vorher meine KYC bestätigt und behauptet jetzt, sie seien in Deutschland gar nicht aktiv - gehts noch? Ich will umgehend mein Geld zurück. Notfalls gebe ich meine Kreditkartenabbuchungen an die Fakeshops zurück

Dear mah6669,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and/or no funds are being held, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

Dear mah6669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.