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Money was not paid out. a Ynbelievably violated gie bonus terms .. no indication of a bonus or when it has ended !!!!!! Don’t pay any money in the dirt shop !!!!! oh no German support only English ... profit was canceled 2500 + 700 to play ... very dubious figer away from the club

Geld wurde nicht ausgezahlt. a Yngeblich gegen gie bonus terms verstossen.. kein hinweis über einen bonus noch wann er beendet ist!!!!!! Zahlt kein geld in den drecksladen ein!!!!! achso kein deutscher support nur englisch... Gewinn wurde stoniert 2500+700 zum spielen... ganz unseriös figer weg von dem verein

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated and played? Have you redeemed any other promotional offers in this casino in the past? Did you receive any explanation which exact rule has been breached?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Rene,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.