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Good morning

I have 3 completed withdrawals and they are not appearing in my bank and they do not know why

Buenos dias

tengo 3 retiros finalizados y no aparece en mi banco y ellos no saben porque

Dear Kuki86, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Thank you very much, If I have made them before, it already appears to me that there are 3 2 withdrawals, thank you very much for everything

Muchísimas gracias,Antes si los he realizado ya me aparece de 3 2 retiros muchas gracias por todo

Thank you for your reply, Kuki86. When did you make the last successful withdrawal and how many days did it take to be processed? Could you please advise when exactly you requested the latest unprocessed withdrawal(s)? Please post a screenshot of your withdrawal history here in this thread.

Dear Kuki86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.