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I've been trying to make a withdrawal for a few days and I always get the same prompt responses from the chat. I've already sent an email as instructed and got no response.

Unfortunately, I feel deceived by the guru's assessment, because if I had known that I was making a deposit on a site that does not comply with its terms, I would never have deposited.

I am already discredited that I will receive the amount. I do not recommend this site, as I have seen several complaints from people who have gone through the same thing I am going through.

Estou tentando efetuar um levantamento à alguns dias e recebo sempre as mesmas respostas prontas do chat. Já enviei e-mail conforme eles orientaram e não obteve nenhuma resposta.

Infelizmente me sinto enganada pela avaliação do guru, pois se eu soubesse que estava efetuando um depósito em um site que não cumpre com seus termos jamais teria depositado.

Ja estou desacreditada que receberei o valor. Não indico este site, pois já vi diversas reclamações de pessoas que passaram pelo mesmo que estou passando.

Hello nessa090101,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes, my account has been fully verified since 01/27/2023. I made a deposit with this and received a bonus and played until it turned into real money. The last time I spoke with the casino was today (01/29/2023) and I always get the same prompt response.

Sim, minha conta já foi toda verificada desde o dia 27/01/2023. Efetuei um depósito com isso recebi um bônus e joguei até o mesmo se transformar em dinheiro Real. A última vez que falei com o casino foi hoje(29/01/2023) e recebo sempre a mesma resposta pronta.

Hello nessa090101,

Can you please clarify since when exactly is the withdrawal pending?

Please note that we recommend to wait at least 14 days for the money to arrive on your account. If it's been less, I can advise to wait only.

Dear nessa090101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.