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The player, Kathy from the USA, requested a withdrawal that took much longer than she expected. The total of her withdrawal was $420, and she only received $400. The casino still owed her $20 which they claimed was a human error while processing and they would not pay her the $20. The casino considered this matter closed.

The player requested a withdrawal of $50 and still hasn't received the money a month later. When the player contacted the chat support, they've told them that the withdrawal would be paid in the next few days. The player still hasn't received the winning.

A player won $17,895.53 and was receiving payments from the casino every month until the last payment in March 2017. The player had two remaining pending withdrawal requests of $1,000 each and an account balance of $507. The player contacted the casino in the spring of 2017 and was told that the account was put into an inactive mode and needed to resubmit the documents for verification to reactivate. After doing so, the account was still inactive, this time due to a non-play. The player decided to deposit money and played a bit but was later informed by another chat representative that it was not enough and the chat got disconnected. Upon contacting the chat again, the player was informed that the documents for verification were not received. The player also didn't receive any response from the finance and security departments to any of the questions about the account, despite all the emails and asking the chat rep to email those departments as well. Later on, the player tried to login into the account and the access was denied. When the player contacted the chat about it, they informed the player that there was nothing they could do and the account has been flagged. After almost a month, the player was able to chat with the finance department and had learned that the casino’s payment processor had stopped sending money to the North America players. The player was asked to open an account outside of North America, preferably in Europe, in accordance to receive the winnings. There is no further information on this case.

The player requested a withdrawal and the process was taking over a month. The player was also waiting for another withdrawal to process from another casino from the Main Street Group casinos. There was no response from the casino what so ever.

The player had two pending withdrawals, one of $1,000 and the second one of $500. When he/she contacted the financial department, he/she was advised that the winnings were approved and were waiting in the queue for processing and that the player would be notified by email once the payment was processed. There have been no payouts received by the player yet.

Approximately on June 3rd, the player requested a withdrawal and submitted all the documents for verification. The payment got approved but the player never received it. When the player contacted the casino representative, they informed him/her that the payment was in the queue and he/she would receive an email once the payment had been processed. No payment has been received by the player yet.

On August 23rd, 2015, the player requested a withdrawal of $5,000, submitted all the documents for a verification, but didn't receive the money. Three weeks after the withdrawal request, the player decided to find the phone number for customer care but was unable to do so. He/she also tried to contact the chat support, but they were also unavailable. There has been no further information on the case.

After not receiving the requested withdrawal, the player contacted the casino a few times with no response. Finally, an answer came and the player was asked to contact the security department for further information due to the withdrawal being reviewed. The next day, the player was informed that his/her bank had approved the payment and he/she should've received the payment within the next week. There is no further information on the case.

While registering for an account, the player saw a bonus called ˝askgamblers free 20˝. When he/she asked the chat about it, he/she was informed that the bonus was no longer available and was discontinued. Askgamblers, later on, removed the bonus from their website. The player was upset because he/she didn't receive the bonus as a new client.

The player requested a withdrawal of $1,700 but didn't receive the payment. When the player contacted the casino, they informed him/her about the delay due to a lost payment provider. There is no further information on whether the player received his/her money or not.

On August 20th, Kate, the player, requested a withdrawal of $4,500 through an ACH payment method. After waiting for too long for the payment to process, she contacted the financial department numerous times for an update on the withdrawal. The financial department representatives kept telling her it would be a few more days. Later on, the financial department informed her that she chose a slow payment method for processing. She decided to cancel the withdrawal and requested a new one, this time, via check by courier. And still, nothing happened. She was advised to contact the casino's financial department for an update about the payment. The player claimed she did so multiple times before with no response.

The player, Brian, requested a withdrawal, submitted all the documents for verification and still hasn´t received his payment. The casino asked the player to contact their financial department for the update on the withdrawal request saying that he would be paid on a first come first served basis. Brian contacted the financial department, but they had no information on the status of his account.

After the player completed the wagering requirements on a matching deposit bonus, they requested a withdrawal but never received the money nor did the casino ever got in touch with them. There is no further information on the complaint.

The player made quite a few deposits to the casino but when they tried to request a withdrawal, it was not that easy. The player was given different reasons every time they contacted the casino and had waited a long time for the winning to be processed. There is no further information.

A longtime player tried to withdraw their winning of $13,000, but they found out that the bonus terms and conditions had changed in the meantime. The casino took a huge sum of their winning, about $9,500, leaving the player with $3,500. Later on, their winning was lowered to $1,750 again without any explanation from the casino. The player claimed they should have contacted him about the change in the bonuses since he was a long time customer of the casino and he also states that the bonus and terms conditions were nowhere to be found on the mobile site of the casino. There was no further action done, the casino states there was nothing else that they could've done for the player.

After submitting all the documents for the withdrawal processing, the player still hasn’t received their payment of $800. They were told by the casino representative that it took up to 14 days to process but the time has passed and no payment has arrived. No more update available ever since.

Shortly after Ross, a player from the USA submitted his request for a withdrawal, he was informed by the casino support that his account number was invalid. He has resubmitted his information but still hasn’t received the payment. He also tried to change his password, but unsuccessfully. When he asked for help on the casino's support, he was informed that it's an IT problem and they can't help him with it. Ross hasn't been able to login into his account and he hasn’t received his money.