Slots.lv Casino - Player toimitti virheellisiä tietoja.

Slots.lv is flat out not paying my winnings. They have asked me to verify 5 times and keep saying my DOB is incorrect. $1,100.79 has been due for over a week.

Dear Kittykat7k7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person.

Do I understand correctly that incorrect date of birth is the only thing holding you back from receiving your winnings? Are you aware of providing a wrong information? Did the casino specify what the difference is?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

The casino has finally paid. Very long wait.

Great news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.