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The issue is the following:

I deposit the money, at this time everything OK

I won money without bonus deposit and now casino not aprove my withdraw of 340€.

Always you try withdraw you need to wait 2 work days, for casino keep reject the ammount of my withdraw.

I create account in this casino and chat not support and emails answers slow...really bad....

is the 6th time i try withdraw my money

Dear andrecorreia432,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

If there's any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Dear andrecorreia432,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.