SapphireBet Casino - Pelaajan KYC-vahvistus odottaa.

Hello dear sapphire team and casino guru team

my kyc is pending on sapphire because when i create sapphire account they are option to put documents number so i put 1234567890 . Because of that my kyc is pending and they asking me the documents with the of 1234567890 how i give him the documents like this number please solve my issue of change my kyc details on my account

Dear guptaansh5098,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. According to the Terms and Conditions of SapphireBet Casino:

21. ACCOUNT VERIFICATION AND ANTI-MONEY LAUNDERING & REFUND POLICY

You must guarantee the following:

age restrictions: you are over 18 years of age, or over the minimum legal age for betting and gaming in your country of residence,

the information you provide when opening an account is accurate,

you are the rightful owner of any money deposited into your account.

By accepting these rules, you agree to any necessary verification of your personal data and contact information by us or, if necessary, by third parties.

Please understand that by submitting incorrect personal information, such as the wrong number of an identity document, you broke the casino's rules. When registering in an online casino or filling out your player profile, it is crucial to provide accurate and truthful information. This ensures that your identity can be verified, protects against fraud, and helps the casino comply with legal and regulatory requirements.

As mediators, we cannot help players who purposefully provide false information because it violates the casino's terms and conditions. Providing incorrect information can lead to issues like account suspension, forfeiture of winnings, and inability to withdraw funds. We can only assist when all parties adhere to the rules and provide truthful information.

Please let me know if there is anything else I can assist you with.

Best regards

Veronika

hello verionika mam how are you i think you are fine.

yes i am 18+ and thats was mistaken by me when i am opening i enter all my kyc details are right just my documents number entered wrong by me can you please help me change tha its just one number. and my name age my bank deposits are fine all are accurate but that one document numbers was entered wrong by me please help me to correction that

Dear support I really sorry but i enter wrong id number by mistake when i create my sepphire account please tell me how can i prove you that because that identity number was which i enter on creating account my real documents is tis which I uploaded below thank you

I'm sorry but providing incorrect identity information during registration or when filling out your casino profile is strictly against the Terms and Conditions. It is important for the players to submit complete and accurate personal information that can be verified by the casino. Since you knowingly breached this rule by entering a random number instead of a real number of your identity document, we are unable to assist you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.