Qbet Casino - Pelaajan tili on suljettu kotiutuksen jälkeen.

I deposited 4000rs .

After playing some games I made a withdrawal of 5700rs.

After passing all the kyc verification process they closed my account without any reason.

I didn't claimed any bonuses while depositing.

Please help me in getting justice.

Hello Harsheet99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Qbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please when did you register into the casino? Have you been playing casino games or sports betting? Which documents did you forward to the casino so far? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hi,

I opened my account in December 2023.

Till date I had submitted aadhar card, proof of payment,selfie with aadhar card, proof of address.

All of my documents were verified.

Now after placing the withdrawal they are saying that the account is closed.

Hello Harsheet99,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru? Did they clarify anything regarding the account block?

Hi Nick,

Hope you are doing well.

They are saying that I have submitted a forged document.

First of all I had submitted a selfie with my aadhar card.

How can it be forged?

My details are 100% real and accurate.

Still they are saying documents are forged.

I even said that I can connect on a video call with all my documents.

Hello Harsheet99,

Can you please forward the exact same documents to nikolas.b@casino.guru for further review?

Dear Harsheet99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.