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Hello, on March 28th I requested a withdrawal of €200, on April 1st I requested a withdrawal of €200, and on April 2nd a withdrawal of €250. Today, on April 3rd, my total withdrawals amounting to €650 are still pending, despite 4 days having passed since my first withdrawal.

Γεια σας, στις 28 Μαρτίου ζήτησα μια ανάληψη των 200€, στις 1 Απριλίου ζήτησα μια ανάληψη των 200€ και στις 2 Απριλίου μια ανάληψη των 250€. Σήμερα στις 3 Απριλίου οι αναλήψεις μου σε σύνολο 650€ είναι ακόμα σε εκκρεμότητα κι ας έχουν περάσει 4 ημέρες από τη πρώτη μου ανάληψη.

Dear aristheplayer,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Thank you very much for your reply and interest. This site does not ask for any identification from the players. However I will wait 14 days as you said.

Σας ευχαριστώ πολύ για την απάντηση και το ενδιαφέρον σας. Το συγκεκριμένο site δεν ζητάει κάποια ταυτοποίηση από τους παίκτες. Ωστόσο θα περιμένω 14 ημέρες όπως είπατε.

I fully understand your frustration, aristheplayer. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thank you very much. My withdrawals are still pending to this day.

Σας ευχαριστώ πολύ. Οι αναλήψεις μου είναι ακόμα σε εκκρεμότητα μέχρι και σήμερα.

The withdrawal of €200 from 28/3 and the withdrawal of €200 from 1/4 were completed today. A withdrawal of €250 is pending from 2/4.

Η ανάληψη των 200€ από τις 28/3 και η ανάληψη των 200€ από τη 1/4 ολοκληρώθηκαν σήμερα. Εκκρεμεί μία ανάληψη των 250€ από τις 2/4.

Perfect :) Happy to hear that you received your first two withdrawals. I'm sure that the third one will follow in no time.

Please keep me informed.

Today the third withdrawal was completed. Thanks a lot for the help and support. 🙂

Σήμερα ολοκληρώθηκε και η τρίτη ανάληψη. Ευχαριστώ πολύ για τη βοήθεια και την υποστήριξη. 🙂

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, aristheplayer, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru