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After giving the maximum score in this casino.. I have to go back. They saw that I was lucky and then they blocked my account saying that it could also be hacked. Now seeing other people's comments I'm sure it's a lie it looks like they don't want certain people to play! What a can! I have proves!

Após ter dado a pontuação máxima neste casino.. Tenho que andar para trás. Viram que eu tinha sorte e então bloquearam a minha conta dizendo que podia estar também pirateada. Agora vendo os comentários das outras pessoas tenho a certeza que é mentira parece que não querem que certas pessoas joguem! Que lata! Tenho provas!

Dear sylviaslb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You have not filled in the dispute value. Before we move forward with this complaint, could you please clarify if there are currently any funds being held in your account?

Thank you very much in advance for your reply.

Best regards,

Kristina

Not. There was no money there. Today they answered me that I owed 100 eur that can. From the 28th of May. And after that I continued to play if I owed something they wouldn't let me play. I sent bank proofs as I always paid my bank transfers.. Now I will wait for answers.

Não. Não tinha lá dinheiro. Hoje responderam me que eu devia 100 eur que lata. Do dia 28 de maio. E após disso continuei a jogar se eu devesse algo não me deixavam jogar. Enviei provas bancárias como paguei sempre as minhas transferências bancárias.. Agora vou aguardar respostas.

Thank you for your reply, sylviaslb. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Good morning, first my sent mails said that they didn't come in because the mail didn't exist.. 🙄 I didn't understand why.. It should be blocked

After several attempts there it was.

I deleted them thinking it would be resolved after sending the prints of my account this whole month. 🙄 But I'll wait for the bank's answers pk the payment method was Rapid in this case Sepa and they say 100 eur was withheld.

The casino also mentions that there may have been a problem either with a bank or with some type of account hacking. For 25 days we will try to resolve the situation. When I have an answer I'll let you know here! Thanks!

Bom dia primeiramente os meus mails enviados diziam que não entravam que o mail não existia.. 🙄 Não entendi porquê.. Devia estar bloqueada

Após várias tentativas lá deu.

Apaguei os pensando que se ia resolver após ter enviado os print da minha conta desse mês todo. 🙄 Mas vou aguardar as respostas do banco pk a forma de pagamento era o Rapid neste caso o Sepa e dizem que ficaram retidos 100 eur.

O casino refere também que pode ter havido algum problema ou com um banco ou com algum tipo de hackeamento da conta. Durante 25 dias vamos tentar resolver a situação. Quando tiver uma resposta eu aviso aqui! Obrigada!

Ok, please, keep us updated and let us know if there is anything new. Thank you in advance.

Dear sylviaslb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

It was fixed a few days ago, thanks!

Ja foi resolvido ha uns dias obrigada!

Awesome news, sylviaslb. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.