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game name: Katja3****0

hello my payout from 04/26/22 is simply not being processed although you have written to me it takes 24 hours. You are comforted every day. I even sent them my data to verify by email in advance so that there were no problems. The payout is still pending every Wednesday since everyone in live chat says something different. When it comes to processing and withdrawal times, the casino just isn't well equipped. This is much faster in other casinos.

Cheers Katja

spielname: Katja3****0

hallo meine Auszahlung vom 26.04.22 wird einfach nicht bearbeitet obwohl sie mir geschrieben haben es dauert 24 Stunden. Jeden Tag wird man vertröstet. Habe sogar vorab meine Daten zum verifizieren per Email ihnen geschickt damit es keine Probleme gibt. Die Auszahlung steht immer noch als Ausstehend jeden seit Mittwoch sagt jeder im Live Chat was anderes. Was die Bearbeitung und Auszahlungsdauer betrifft ist das Casino einfach nicht gut ausgestattet. Das geht in anderen Casinos um einiges schneller.

lg Katja

Dear Katja,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela, I have not received any feedback about the verification so far, I immediately sent my data to where I made the payment without being asked to do so, I did this so that there would be no problems later with the payment.

lg

Liebe Petronela, ich habe bis jetzt keine Rückmeldung über die Verifizierung bekommen, ich habe wo ich die Auszahlung getätigt habe sofort meine Daten denen geschickt ohne das sie mich dazu aufgefordert haben, dies tat ich damit es keine Probleme später bei der Auszahlung gibt.

lg

Hello, so unfortunately nothing has happened, I contacted support again yesterday, you were put off again, I was told the payout was in the final phase, I should wait until yesterday evening. Nothing happened. I took a screenshot of each history.

Best regards

katya

Hallo, also leider hat sich nichts mehr getan, ich habe gestern mich nochmal mit dem Support in Verbindung gesetzt, man wurde wieder hingehalten, man sagte mir die Auszahlung wäre in der Endphase ich sollte bis gestern Abend warten. Es passierte nichts. Habe von jeden Verlauf einen Screenshot gemacht.

liebe Grüße

katja

I fully understand your frustration, Katja. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hi. I got the money transferred today. You can close the case

Best regards

katya

Hallo. Ich habe das Geld heute überwiesen bekommen. Sie können den Fall schließen

liebe Grüße

katja

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Katja, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru