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Hello, I requested a withdrawal on 8/1/22. To date I have not received this money. The live chat keeps telling me it's my bank. My bank says they can't check that. The recipient should check it at his bank. The live chat teems me but the whole time. I ask for help.

Hallo, ich habe am 01.08.22 eine Auszahlung beantragt. Ich habe dieses Geld bis heute nicht bekommen. Der live Chat sagt mir die ganze Zeit es würde an meine Bank liegen. Meine Bank sagt sie könne sowas nicht prüfen. Der Empfänger soll es an seinem Kreditinstitut prüfen. Der live Chat wimmelt mich aber die ganze Zeit ab. Ich bitte um Hilfe.

Hello Ella092,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, I received the 200 euros. The complaint can thus be closed. Thanks for your help

Hallo, ich habe die 200 Euro bekommen. Somit kann die Beschwerde geschlossen werden. Danke für ihre Hilfe

Thank you Ella092 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick