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I am unable to upload the documents for the verification of identity and residence as the message that I am sending you attached appears

non riesco a caricare i documenti per la verifica di identità e di residenza in quanto mi appare il messaggio che vi mando in allegato

Hello Gabriele,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyStake Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did this error occur? Did you already contact the casino regarding this issue or tried to send them your documents through e-mail and if yes, what did they respond? Were any of your documents already approved?

Looking forward to your answer.

Regards,

Nick

Hello Gabriele,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.

Dear Gabriele,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.