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I have requested my withdrawals and my account has been blocked on the grounds that I am using a credit card that is not in my name.

That's right. I used my mother's card and that was also allowed for the deposit because you can give my credit card holder any name and it is not made clear that you can only make deposits with a card that is in his name.

I don't think that's fair because you could simply fill in the field with the name of the account holder when making a deposit so that it is clear that it has to be a card that was issued to him.

This is not fair in my eyes as I finally had my mother's permission to use this card.

In my eyes, a complete rip off

Ich habe meine Auszahlungen beantragt und mein Konto wurde gesperrt mit der Begründung das ich eine Kreditkarte benutzen die nicht auf meinen Namen ausgestellt ist.

Das ist richtig. Ich habe die Karte meiner Mutter benutzt und bei der Einzahlung war das auch zulässig da man mein Kreditkarteninhaber irgendeinen Namen angeben kann und es nicht klar gestellt ist das man nur mit einer Karte Einzahlungen durchführen kann die auf seinen Namen lauten.

Ich finde das nicht gerecht da man ganz einfach bei der Einzahlung das Feld mit dem Namen des Accountinhabers ausfüllen könnte so das es klar ist das es eine Karte sein muss die auf Ihn ausgestellt wurde.

Das ist in meinen Augen nicht fair da ich schliesslich die Erlaubniss meiner Mutter hatte diese Karte zu benutzen.

In meinen Augen eine reine Abzocke

Dear Nikos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://mr.bet/terms:

„ Withdrawals will be made to your bank account or other withdrawal methods available from ‘the Website’. We may charge assigned fees for processing such withdrawals. Please see our Website for the current fee structure. We will credit you back using the same method as you have previously deposited with, when possible. Please, note that withdrawal payments may only be made in the name of and to the registered holder of Member Account. We reserve the right to cancel withdrawals either to enforce a closed loop or to force the Player to withdraw to a particular withdrawal method."

"You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts."

Please understand that these rules have been breached. Some exceptions might be allowed by casinos when depositing funds from a joint card, but this was not the case. I’m very sorry but we can’t help you with this query. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Yes, at least before you close everything, so to speak, you would have to give the customer the opportunity to provide a credit card with his name for the payout and to point out to the customer during the deposit that this is against the rules, which you have not done.

I think that this is common practice with you and you don't point it out to anyone because you usually lose money too. As soon as payouts come, of course, look how we can prevent this money from being paid out and of course that is a simple reason to refuse the payout.

I am not the only one who has this happened so I would ask you not to give anyone the opportunity to deposit funds that are not on their credit card.

greetings

ja man hätte wenigestens bevor man alles sozusagen schliesst dem Kunden die Möglichkeit geben eine Kreditkarte mit seinem Namen für die Auszahlung bereit zu stellen und den Kunden bei der Einzahlung darauf hinzuweisen das dies gegen die Regeln verstößt was Sie aber nicht getan habe.

Ich denke das dies bei Ihnen Gang und Gebe ist und Sie auch niemanden darauf hinweisen da meistens ja auch Geld bei Ihnen verloren wird. Sobald aber Auszahlungen kommen schauen Sie natürlich wie können wir es verhindern dieses Geld auszuzahlen und da ist das natürlich ein einfacher Grund die Auszahlung abzulehen.

Ich bin nicht der einzige dem das passiert ist daher würde ich Sie doch bitten auch keinem die Möglichkeit zu geben Gelder einzuzahlen die nicht von seiner Kreditkarte sind.

Grüße

Thank you very much, Nikos, for your reply. Please understand that vast majority of casinos don’t accept third party payments and it’s strictly prohibited. Some exceptions might be allowed by casinos when depositing funds from a joint card, but this was not the case.

Could you please clarify how much you have deposited and how much were your winnings?

Lastly, I’m sure you understand that I don’t work for Mr Bet Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your issue.

I deposited 160 euros and won 1200 euros.

I wanted to cash out 1000 euros

Eingezahlt hab ich 160 Euro und gewonnen hab ich 1200 Euro.

1000 Euro wollte ich mir auszahlen lassen

The only possible solution at this time would be for your mother to request a charge back of the unauthorized transaction and get a refund of deposited amount €160. This request might be filed with her bank.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Mr. Bet wrote that you are supposed to refund the money

Mr. Bet schrieb das Sie das Geld angeblich zurückerstatten

Do I understand it correctly that your deposit will be refunded by the casino?

I got this email from mr. get bet

I understood them to mean that I get the money back

Hello Niko!

We hope you have a nice day!

We are writing to inform you of our terms and conditions in paragraph 2.1.10. In relation to deposits and withdrawals from and to your member account, you may only use such credit cards and other financial instruments that are valid and lawfully belong to you. Please note that a refund has been made for all deposits made on card 490829 ****** 1147.

Friendly greetings,

Game Club Manager, Anabela

2343696

diese email habe ich von mr. bet erhalten

ich habe sie so verstanden das ich das Geld erstattet bekomme

Hallo Niko!

Wir hoffen, Sie haben einen schönen Tag!

Wir schreiben, um Sie über unsere Allgemeinen Geschäftsbedingungen in Absatz 2.1.10 zu informieren. In Bezug auf Ein- und Auszahlungen von und auf Ihr Mitgliedskonto dürfen Sie nur solche Kreditkarten und andere Finanzinstrumente verwenden, die gültig sind und Ihnen rechtmäßig gehören. Bitte beachten Sie, dass eine Rückerstattung aller Einzahlungen auf Karte 490829 ****** 1147 erfolgte.

Freundliche Grüße,

Managerin des Spielclubs, Anabela

2343696

Thank you, Nikos, very much for the update. I will leave this complaint opened until your further confirmation regarding successful refund. Please let me know when the funds will reach you.

Dear Nikos,

Have you received your refund? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.