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Hello I made a payout on February 11th, 2022 and I've been waiting for the payout ever since. In the past, some payouts have already been successfully carried out. But this time I am always put off.

I have attached my transaction summary.

Hallo Ich habe am 11.02.2022 eine Auszahlung getätigt seit dem warte ich auf die Auszahlung. IN der Vergangenheit wurden schon einige Auszahlungen erfolgreich durchgeführt. Doch diesmal werde ich immer wieder vertröstet.

Ich habe meine einen Auszug meiner Transaktionen angehängt.

Hello Houston,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

Did you use the same withdrawal method in the past? When was your last withdrawal processed? Since when is your account fully verified? When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

Yes, I have always used the same withdrawal method in the past.

As you can see on my print screen, I was lucky and received the last successful payout on February 10th, 2022.

After that I deposited again with a bonus and was lucky again and then put 1800 euros in the withdrawal process. this was on 2/9/2022. This unsuccessful payment was last processed on February 11th, 2022 from the status Waiting to the status In process.

The last reply was on 03/23/2022 at 19:56. I will be happy to provide you with the email if you wish. It was about the outstanding payment.

I mean my account has been certified since mid-December 2021

Hallo Nick,

Ja ich habe in der Vergangenheit immer die selbe Auszahlungsmethode benutzt.

Wie du auf meinem Printscreen siehst hatte ich mal etwas Glück und habe die letzte erfolgreiche Auszahlung am 10.02.2022 erhalten.

Danach habe ich wieder mit einem Bonus einbezahlt und hatte wieder Glück und dann 1800 Euro in den Auszahlungsvorgang gestellt. dies war am 09.2.2022. Diese nicht erfolgreiche Auszahlung wurde das letzte mal am 11.02.2022 bearbeitet vom Status Wartend in den Status In Bearbeitung.

Die letzte Antwort war am 23.03.2022 um 19:56. Gerne werde ich Ihnen die Email zur Verfügung stellen, wenn Sie es möchten. Darim ging es um die ausstehende Auszahlung.

Ich meine seit Mitte Dezember 2021ist mein Konto zertifizier

Dear Houston,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.