Lucky Legends Casino - Pelaajan voitot pidätetään.

The casino is trying to confiscate my Winnings byb lying about my bank account information. This issue has stemmed from May 2024 until now. My previous bank account had "POD" on it. I was told that it was a joint account (which it is not). And that i was told I need a bank account with no other names but my own. So I made a brand new checking account with just my name on it. Sent them the details. As of today I get an email saying that this new bank account, from an actual well known bank, with only my name on it, is not accepted and that I need an alternative account. I'm flabbergasted because that is a brand new account. There is nothing wrong with the account . Everything is legit. I think they're scamming me. I can't withdrawal via check because of some processing issues they said, AFTER I tried to withdrawal via check. Even though the option is still there. I can't do bitcoin because I didn't make the deposit with bitcoin. Which I should be able to do this one time because they omitted information. So who's any better. I'm literally stuck all because they decided to omit information and scam me. Sure isn't lucky.

Dear kpease13,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Lucky Legends Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you used a card linked to the rejected bank account for casino deposits?

Have you always been the owner of the rejected bank account, or have you inherited it through POD?

Could you please clarify why your new bank account was not accepted by the casino? Please send me the email from the casino along with any other relevant communication and evidence to assist with the investigation of your case at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear kpease13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.