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Ladies and Gentlemen

I deposited €34 via Volt Direct Banking today. The money was debited from my bank account. However, not credited to my casino account. Customer service cannot help. Processing time was set or marked as "immediately".

Sehr geehrte Damen und Herren,

ich habe 34€ per Volt Direct Banking heute eingezahlt. Das Geld wurde von meinem Bankkonto abgebucht. Jedoch nicht meinem Casino Account gutgeschrieben. Den Kundendienst kann nicht weiterhelfen. Bearbeitungszeit war auf "Sofort" gesetzt bzw. gekennzeichnet.

Dear eurogalaxy85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Please close the case. Thanks.

Bitte Fall schliessen. Danke.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.