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I had an account with level up Casino which they had closed I opened a new account under a different email and one money with them try to withdraw the money and they won't let me because after I tried to withdraw that money they had reopened my old account and said I have two political accounts but I have confirmation stating where they closed my account prior to me opening this new account now before I open this new account I had purchased 13 tickets for a draw in my old account they had closed that account just before the draw when I messaged them about this problem they told me they would reimburse me the money for the draw or the ticket sorry that I purchased which I have yet to see now they're telling me I have duplicate accounts they're not giving me anything I recommend nobody ever use this casino this is the worst casino I've ever seen in my life I've put in thousands of dollars into this casino and then they're going to do this to me that is poor customer service.

Hello skipfitzpatrick1980,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with LevelUp Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you use bonuses on both of your accounts? Why did you close your first account? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello skipfitzpatrick1980,

I would gladly hear what exactly pissed you off as I literally only asked questions in my first post - hope you can clarify it.

Also you did not answer to any of my questions so I have no idea how do you expect to receive any help from us.

I have to warn you that in case of using harsh language again on our website, your account will be permanently blocked.

Dear skipfitzpatrick1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay first off Nick you don't know what you're talking about because it wasn't void for having multiple accounts okay it was void because they accidentally closed my account which they had told me afterwards they did it by accident but what I was pissed off about is I had 13 tickets I spent money on $20 a ticket and I wasn't able to participate in the draw because they closed my account so before you shoot your mouth off why don't you get your facts straight and then see what you have to say after that because they closed my account nothing to do with me nothing to do with multiple accounts so get your facts straight Bud you're a loser

Dear skipfitzpatrick1980,

As you still did not answer to any of my previously asked question I guess you are not interested in moving forward in resolving your complaint.

Also you have been advised to avoid using harsh language. Since this is the second time you verbally attacked me your profile will be permanently blocked on our website. We are here to help players and have zero tolerance towards such behavior.

Best regards,

Nick