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I made the first deposit today but didn't get my bonus because I'm supposed to have multiple accounts. But that's not true

ich habe heute das erste mal eingezahlt aber meinen bonus nicht bekommen weil ich mehrere konten haben soll.stimmt aber nicht

Dear Emanuel,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Could you please specify a little bit more your problem? Did you deposit and claimed welcome bonus? Did the casino close your account? If yes, was your deposit refunded? Also please, if you have any proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward your answer.

Best regards,

Nick

I deposited with bitcoin for the first time and didn't get the first deposit bonus plus free spins. When I asked, the support team said I had multiple accounts and I wouldn't get a bonus. i just got the bonus and the free spins. a staff mistake

ich habe mit bitcoin eingezahlt das erste mal und habe den ersteinzahlungsbonus plus freispiele nicht bekommen.der support meinte auf meine nachfrage hin ich hätte mehrere konten und ich würde keinen bonus bekommen. ich habe grade den bonus und die freispiele bekommen.ein mitarbeiter fehler

i received the bonus and free spins tonight

ich habe den bonus und die freispiele heute abend erhalten

Dear Emanuel,

Thank you for letting us know that your issue was resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casin.guru