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Dear Irina10,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to tomas@casino.guru

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar suspicious case just recently.

I hope we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear Irina10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.