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Trying to cash out $4000, completed KYC successfully and provided all requested documents. Have only deposited with Bitcoin so was only able to withdraw with Bitcoin. It has been stuck in pending for 48 hours even though the live chat has said they have approved the transaction. When I’ve asked for the transaction ID they have said I need to ask my provider?? They have referred to me checking my Coinspaid account (I don’t have a coinspaid account, never have). I simply requested a withdraw to my wallet like I do on every casino. I keep getting generic canned responses saying they have transferred it to the right department, for them to tell me again that it has been approved and I need to check with my wallet provider…Whilst still refusing to provide me a TXID for me to check on the blockchain.

Dear Samuel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Dear Samuel,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.