Kysy Casino Guru -tiimiltä (sivu 6)

Hey Radka,

I get the same message as soon as I connect my cellphone to WiFi. It seems to be because of my internet access at home and not the PC.

Do you have another idea ? Oddly enough, only your website is affected, I can call up all the other pages

Hey Radka,

Sobald ich mit dem Handy bei mir im WLAN bin bekomme ich die selbe Meldung. Es scheint als an meinem Internet Zugang Zuhause zu liegen und nicht am PC.

Hast du noch eine Idee ? Komischerweise nur eure Website ist betroffen alle anderen Seiten kann ich aufrufen

Well, if your wifi uses the same IP as your PC - which should be normal - it still could be caused by the unintentionally blocked IP on our end. I mean the router possibly uses the same IP for both devices. Can you restart your router to gain a new IP? My router, for instance, gets me new IP every time it's reset, or the power turns down.

I'm still missing the email containing your IP address and I fear we will not get much further without it.

Okay, just sent you the email now.

I hope we can solve the problem I would be very happy

Okay, habe dir die E-Mail jetzt geschickt.

Ich hoffe wir können das Problem lösen ich würde mich sehr freuen

Hello Radka,

It works again. I come back to the website with the computer.

Do I have you to thank for this? Many thanks 🙂

Hallo Radka,

Es funktioniert wieder. Ich komme mit dem Computer wieder auf die Website.

Hab ich das dir zu verdanken ? Vieeeelen Dank 🙂

Hello Tobias - finally a piece of good news! 😀

I checked your IP - thanks for the email - with our IT guys, and they fixed that. It was as I guessed, your IP was banned during the last structural hack attack sadly it happens.

I'm sorry for your troubles - welcome back! 💚😎🤗!

Hello Radka,

The problem is there again. 403 error and I can't open the website.

Is my IP blocked again?

Hallo Radka ,

Das Problem ist schon wieder da. Fehler "403" und ich kann die Website nicht öffnen.

Ist meine IP wieder gesperrt ?

Probably, we're still experiencing those DDOS attacks.

Let me check that out. Do you still use the same IP address, please? 🤔

Send the email again, I need to be sure to find the proper IP.

Thank you! 🙏

Hello Radka,

I just sent you the email.

Thank you 😊

Hallo Radka ,

Ich habe dir die E-Mail soeben geschickt.

Vielen Dank 😊

Hello 🙂

Solved I hope!!

Hello Radka,

yes I can go to the website again with my computer 🙂

You always help me so fast and good thank you so much ! 🙂

Hallo Radka,

ja ich kann wieder mit dem Computer auf die Website 🙂

Du hilfst mir immer so schnell und gut ich danke dir vielmals ! 🙂

Hello Tobias137!

Welcome back! 🙂 Glad you're here again ✨

Maybe you should start using the VPN just to avoid case another attack will block your IP again.

You can always set it to Germany, no need to change the country - it's meant for the security only.

Hello.

I believe you received at least one explanation - usually provided by email.

I can completely anonymize your account, it also means all your posts here will seem as written by an anonymous player.

Is that acceptable for you?

Hello.

Yes - I would. As I've been told by the Complaint Team and also as I believe you've been notified, we do not deal with issues older than a year.

This is the reason, I'm afraid.

Can you please specify your request concerning your profile? I might not be precise, the anonymization means your profile will be deleted + my previous info.

Thanks for the confirmation. I'm working on it now.

Stay well!