Casinia Casino - yleistä keskustelua (sivu 14)

I requested them on the 6th and only the first one of €500 has arrived, another one of €500 and one of €35 are missing.

Los solicité el día 6 y solo me ha llegado el primero de 500€, falta otro de 500€ y uno de 35€

Did they verify the withdrawal or did they make the deposit directly?

Te lo verificaron el retiro o directamente hicieron el ingreso?

Good morning guys, today I received the money from November 21st 😁 I hope yours comes in too

Καλημέρα παιδιά σήμερα μου βάλανε τα λεφτά από της 21 Νοεμβρίου 😁 ελπίζω να μπούνε και τα δικά σας

I received them normally in the bank account

Τα πήρα κανονικά στον λογαριασμό τραπέζης

I just received the other €500 by bank transfer, only the €35 is missing.

Acabo de recibir los otros 500€ por transferencia bancaria,solo faltan los 35€

I'm glad, guys. I've been waiting since 11/24 for them to verify and accept them 😂

Me alegro compis, yo desde el 24/11 esperando a que me los verifiquen y acepten 😂

Hi Jaime, I've been waiting a few days less than you, but they haven't verified it or anything yet. What did you apply for through Visa?

Hola jaime yo llevo algun dia menos que tu esperando, pero aun ni me los verificaron ni nada. Tu que solucitaste a traves de visa?

They made the payment directly to me

Me hicieron directamente el ingreso

Yes, and also in an account into which I have already received several deposits months ago…

Sí y a demás en una cuenta en la que ya me hicieron varios ingresos hace meses…

It's strange that they didn't have to verify and accept before...I hope they do the same with me 😂

Qué raro que no hayan tenido que verificar y aceptar antes…espero que hagan lo mismo conmigo 😂

Ueeeee!! 3 withdrawals already entered, directly without verifying them!! Now only 7500€ are missing 😂

Ueeeee!! 3 retiros ya ingresados, directamente sin verificarlos!! Ahora solo faltan 7500€ 😂

Do you have proof of payment, please could you send it to me?

Tienes comprobante de pago porfa me lo podrías pasar😔😔

Do you have proof of payment? Could you please show it to me?

Tienes comprobante de pago me lo podrías mostrar porfa😔

I'm glad Jaime, and you say that with the Visa card method? I still have them without verifying, I'll keep waiting 😂

Me alegro jaime, y dices que con el metodo de tarjeta visa?? yo aun los tengo sin verificar seguire esperando 😂

Thanks!! Yes, I used the same visa to make the deposit, it took 16 days but they did it without verifying the withdrawals and all 3 at once… now I have to start the process again for another 3

Gracias!! Sisi con la misma visa que hice el ingreso, han tardado 16 días pero lo hicieron sin verificar las retiradas y las 3 de golpe…ahora a volver a iniciar el proceso de otras 3

Hi, another day without receiving my withdrawals and support always tells me the same thing... they still haven't verified my withdrawals even though some players on the forum say they received them directly without approving them... it's been 11 days now. I'm considering opening a complaint.

Hola, otro dia sin recibir mis retiros y en soporte siempre me dicen lo mismo… siguen sin verificar mis retiros aunque algunos jugadores del foro cuentan que los recibieron directamente sin que los aprobaran… ya van 11 dias. Estoy planteando abrir una queja.

Hi Mimi, I was in the same situation as you for 16 days. It's frustrating, but be patient and they will pay in the end.

Hola Mimi yo estuve igual que tú 16 días, es frustrante pero paciencia, acaban pagando.

Thanks mate, I'm telling you it's very frustrating... did you ever complain here?

Gracias compi, ya te digo que frustra mucho… tu llegaste a poner una queja aqui?

Of course I made a complaint, it was keeping me up at night and my head was starting to hurt every time I thought about it 😅 I recommend that you write to Casinia on the chat every day to see how the process is going and above all without getting nervous and without being disrespectful. I know that they have already told you 15 times to be patient but that is what it is, be patient and receive good news. If you see that they have not made the payment by Monday, open a complaint here and I am sure they will help you.

Claro que puse una queja, me estaba quitando el sueño y me estaba empezando a doler la cabeza cada vez que pensaba en el asunto 😅 te recomiendo que a diario escribas a Casinia por el chat para ver qué tal va el proceso y sobre todo sin ponerte nervios@ y sin faltar el respeto. Sé que ya te han dicho 15 veces que seas paciente pero es lo que toca, ser paciente y recibir buenas noticias. Si ves que para el lunes no te han hecho el ingreso, abre una queja aquí y estoy seguro que te ayudarán.

I would probably think about it after a while to open the complaint. If it's close to two weeks, that's not a little. Even though I believe you will get the money, it will be with such a delay which is definitely not something players feel comfortable with. But sometimes that's the way it is with casinos and there's not much you can do about it. 

But if you feel like you want to file a complaint, go for it.