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hello ..

deposit in the casino with second deposit bonus ..

about 5000 ars which with the relover I played more than 300000 ars which I more than fulfilled but for withdrawal they do not have astropay as is how I deposit and so the casino demands that it be by the same deposit & withdrawal method. In any case, some casinos offer a bank transfer but for which reason it is unfeasible in my case since I am from Argentina and they ask me for a van number, which does not exist here... we only manage with the swift. The casino does not have online chat and does not answer emails.

I don't have a way to withdraw but I do have a way to deposit quickly and easily... so what do we do in this case? I have nothing against the casino, it is my second deposit and this time with success because I have winnings to withdraw but it does not seem right to me that they do not have online chat, they do not respond to emails, you are left adrift ... I just want to withdraw what I win and what Tell me that if tomorrow, for example, I will quote again what my legal withdrawal method will be since they charge you the deposit by astropay without problems but they ask you for an iban code if you want to receive by bank transfer and they ask you for an iban code what Which one here in Argentina is no longer used. I repeat the swift code. Yes, you cannot carry out the transaction by not completing that information, so there is no way to withdraw for me. Imagine, without the terms and conditions, that the withdrawal method must be the same as In this case, the deposit with Astropay runs the risk that they will unfairly keep my earnings.

hola ..

depocite en el casino con bono del segundo depocito ..

unos 5000 ars lo cual con el relover jugue mas de 300000 ars lo cual cumpli con creces pero para retiro no tienen astropay tal cual como depocite y asi el casino exije que sea por el mismo metodo depocito&retiro. en todo caso algunos casinos ofrecer tranferencia bancaria pero por cual en mi caso es inviable ya que soy de argentina y me piden nuemro iban lo cual aca no existe .. solo nos manejamos con el swift. el casino no tiene chat online y no responde los mail.

no tengo manera de retirar pero si manera de depocitar en forma rapida y sencilla.. entonces que hacemos en este caso .. ya mande un mail anteriormente por consulta sobre el bono y no respondieron nunca y ahora que intento retirar logicamente que mucho menos. no tengo nada contra el casino es mi segundo depocito y esta vez con exito porque tengo ganancias que retirar pero no me parece correcto que ensima que no tienen chat online no responden los mail quedas a la deriva .. solo quiero retirar lo que gane y que me digan que si ma;ana por ejemplo vuelvo a dpeocitar cual va a ser mi metodo de retiro legal ya que te cobran el depocito por astropay sin problemas pero te piden un codigo iban si queres recibir por transferencia bancaria y te pide un codigo iban lo cual aca en argentina ya no se usa repito el codigo swift si .. no podes realizar la transaccion al no completar ese dato entonces no hay manera de retirar para mi .. imaginate sien los terminos y condiciones que el metodo de retiro debe ser igual que el depocito en este caso astropay corro con el riesgo de que ellos ensima injustamente se queden con mis ganancias.

Dear Pandurolia2022,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello, I asked for an alternative withdrawal method and I did not get a response. I already sent all the necessary documents complying with the terms and conditions... but for days there has been no response from the casino in this regard

hola pedi un metodo de retiro alternativo y no obtube respuesta ya mande todos los documentos necesarios cumpliendo los terminos y condidiones .. pero desde hace dias que no hay respuesta del casino al respecto

I understand what you are telling me but I do not agree that casinos feel impressive..

What's more, they take advantage of it when a casino has all the comforts for payment methods, including this casino, for example, it has a payment market, mode, ect here in Argentina that is fast and easy. This is very good, but the obstacles are when withdrawing.. when In a casino you make very easy deposits, but later to withdraw there are thousands of obstacles, which means that it is not a good casino. I leave the doubt there.

yo entiendo lo que me decis pero no estoy de acuerdo con que los casinos se sientes imponentes ..

es mas se aprovechan al respecto cuando un casino tiene toda la comodidad para metodos de pago inlcusive este casino por ejemplo tiene mercado pago , modo , ect aca en argentina eso es rapido y facil esto esta muy bien pero las trabas estan al retirar .. cuando en un casino depocitas muy facil pero despues para retirar hay miles de trabas significa que no es un buen casino .. ahi dejo la duda .

Could you please explain when did you try to withdraw your funds and if the casino offered you any alternatives to withdraw your winnings, since your last message?

If there is any communication (emails, chat transcripts) between you and the casino, please forward it to my email at tomas@casino.guru

Looking forward to your reply.

Dear Pandurolia2022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.