BlueChip Casino - Pelaajan voittoja ei hyvitetty.

3/09/2023 I won in coin flip live casino game 1/ first 970 rs wining rs in morning (10.04 IST)not credit and 2/ second 1420 rs in evening (5.20)not credit to casino account they say my complaint pending but not any solution.suffrring they only say wait and wait.

Dear bijdebnath2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward your gaming history to tomas@casino.guru so we may review how the game rounds were recorded there? Please highlight the exact time of the incident.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear bijdebnath2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward your gaming history to tomas@casino.guru so we may review how the game rounds were recorded there? Please highlight the exact time of the incident.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

I am sorry but this will not suffice for us to move forward with your complaint.

Kindly request your gaming history from the casino where the balance; your bets and results are recorded. You can usually find it in your casino account or request it from casino support for a specified time period.

Without the necessary information, we are unable to confront the casino. Thanks for your understanding.

Dear bijdebnath2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I'm sorry bijdebnath2, that we could not help but as already stated above, without the detailed log, our hands are tied.

You can still try to get in touch with the licensing authorities as they might be able to get more details from the casino.

The complaint will be now closed for the above-mentioned reason.

Best regards,

Tomas