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I charged them a total of 9 times once on 01/10/23

and 8 times on 01/13/23 but they say I only charged 7 times on 01/13/23 even if it's only 20€ it's about the principle for me.

I can even show all transfers with the booking text but they send me a screenshot that they only received 7 times ......

8 more damn times were debited

I think the casino is good, I have to say, but yes, what can I say.

I also attached all the booking texts here .... can also do it from 01/10/23 if needed.

Hope everything can be resolved

Ich habe bei denen insgesamt 9 mal aufgeladen einmal am 10.01.23

und 8 mal am 13.01.23 aber die sagen ich hätte nur 7 mal am 13.01.23 aufgeladen auch wenn es nur 20€ sind geht es mir ums Prizip.

Ich kann sogar alle überweisungen mit Buchungs text vorweisen aber die senden mir screenshot das sie nur 7 mal erhalten habe ......

es wurden verdamt noch mal 8 abgebucht

ich finde das Casino gut muss ich sagen aber ja was soll ich sagen.

habe auch hier mal alle buchungstexte rangehangen .... kann das vom 10.01.23 auch noch wenn benötigt ranmachen.

Hoffe das alles geklärt werden kann

Dear aizuku,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I have now written to Nodapay directly and am waiting for their answer

Ich habe jetzt Nodapay mal direkt angeschrieben und warte auf deren Antwort

I fully understand your frustration, aizuku. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or e-wallet or credited to your casino account. Therefore, I will set the timer for additional 23 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear aizuku,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They decided to ban me instead of helping me.

Nodapay told me they made all transfers to bitstar.

Even if it's only 20€ they're gone forever

Sie haben beschlossen mich zu sperren anstatt mir zu helfen.

Nodapay sagte mir sie haben alle Überweisungen an bitstar gemacht.

Auch wenn's nur 20€ sind sie sind für immer weg

Dear aizuku,

Have you been informed of the reason for the ban? Did the casino inform you about the missing funds? Please forward any relevant communication between you and the casino to my email address at tomas@casino.guru.

Dear aizuku,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.