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Hello, I need help. I opened this case because of the bad technical support that they have. They don't know anything. I don't know why they are there.

They just say wait for an email

Today is the third day according to their policy and my order is still (pending)

The first time months ago, I withdrew a small amount, and it did not take more than 4 days, and the support knew when the implementation would take place

And now, after I won a good amount, they just say wait, and we don’t know,

This is not reasonable technical support response

I've played on many sites never get treated like this before

Technical support it provokes me and sends an emoji smile?!

Dear Mutairi33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

I have patience and I know when the withdrawal will take place, but from their words it is clear that they do not want to pay and the technical support says I do not know

Now they canceled my withdrawal and asked me to withdraw a small amount of only 486.34 KWD

And on services other than Visa from: Jeton, Skrill, Neteller, or Crypto

They accused me of violating the terms and I have another account

Although the first account I registered with was in usd

Although the first account I registered in was in usd currency and the direct chat asked to convert it into kwd currency and he said we cannot convert account in the currency you want and we will

Create another account and close this account

I said ok close the account I will do another

And the account was not originally deposited in it and did not play in

But it seems clear that they are evasive and do not want to pay winnings

The strange thing is that I haven't seen it before

Since I won, they shut down the machines. I can't play. If you ask in the live chat, they say a technical glitch. We'll solve it for you. They lie.

Provocative customer support just dodges send emoji! with a crown on his head

From the screenshots you sent here, it seems that the games are currently not working for you due to a responsible gaming limit that is activated in your account. Have you set any deposit limits, loss limits, or wagering limits? These tools help players control the amount of money in the casino account.

Also, could you please explain in more detail the issue with your multiple accounts? Have you made deposits with both of your accounts or just one?

A dormant account that I did not use during my first registration on the site because it is in usd

I asked to close it in the past, because I did not use it and did not make a deposit in it

Because I asked them to convert a currency and they said I should do a new one

I made a new account and used it as the only one I play with. I deposited in it and withdrew from it once, and they made the withdrawal, and they did not mention to me that there is another account.

They want to confiscate it because I welcomed a good amount that exceeds my deposits

I really need help. I have a lot of sites to play in, and I didn't get a problem, and I know the rules

But it's my fault that I registered and played with them, and I see a lot of problems. They don't pay profits and get scammed

Close the complaint I asked them to close my account and I don't want anything from them

Even the money I don't want is a scam site

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.