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Dear Vishal9870,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if these were your first deposits? Which games you’ve been playing (live games, slots, or multiplayer)?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Vishal9870, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Vishal9870,

Thank you for contacting us. We sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we will surely get back to you with an answer

All the best,

The 1xBet Support

Hello Vishal9870,

I looked at your complaint and will do my best to help you. I would like to invite 1xBet Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Thank you so much "Viliam Sir" for Handling my complaint.I am very Happy and Saluting "CasinoGuru" who always provide justice to Real Players

I have no problem that they have blocked my account but when I have provided them all the Documents like - Identity Proof(Adhar card & Pan Card), Astropay Deposit Proof, Netteler Deposit Proof.Also they checked and Found my All Documents Valid.Still they hold my withdrawal for 180 Days which is too long time.No casino do Fraud like this because 180 Days (6 Months) is a long duration while I am a Real Player so I have authority to withdraw my balance any time.

Dear Vishal9870,

Thank you for waiting. We have checked the information on your request with the Security Service. At the moment your account is being investigated by the Security Service. At the end of the investigation, you will be notified.

We kindly ask you to expect a response from the Security Service, you will surely receive it.

If you have additional questions, please feel free to contact us in any convenient way.

All the best,

The 1xBet Support

Dear 1xBet Casino,

let us know the result of the investigation here so we can move forward with this case.

Dear 1xbet & CasinoGuru Team

First of all I want to clear that there's no such thing to investigate because Proof shows everything about the deposit and ownership of the Account holder.I have provided each & evey proofs and also 1xbet found all documents valid but still they directly hold my withdrawal for 180 days.You can also think how a player think that he is Real player and he gave all the documents and proofs but still his/her withdrawal hold not for 5 or 10 day but directly for 180 Days (6 months).And No casino do such think after a player provide them all asked documents.But 1xbet has tried each possible way to Forfeit my money.Due to the effort of CasinoGuru Team I hope I will get my all the money at the earliest.

Thanks

Dear CasinoGuru Team & 1xbet.com

I was able to login my account previously only Withdrawal was restricted but now 1xbet has Blocked my account and I'm unable to login my account.I have provided them all the Documents and Proofs,I have wasted my time in Waiting for the Verification after all my Documents and verification gets passed thet hold my withdrawal which breaks trust of a Real Player.After this event no one will visit on such Fraud sites.1xbet has cross the limit of Fraud.Still 1xbet has not replied and also not unblocked my account.No casino takes 180 Days for investigation even after getting all documents valid.This is the sign of fraud that 1xbet is taking 180 Days which is too much time.Kindly teach lesson to such frauder's.

Thanks

Dear Vishal9870,

Thank you for waiting.

We have checked this information on your situation with the Security Service and received a response that your account has been blocked until the end of the investigation.

According to the Terms, the Company can suspend all the activities on the account, including all bets and transactions for the duration of their investigation. This information is clearly spelled out in T&C:

2.28 In the event of

- duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor)

- multiple breaches of the Betting Company’s T&C

- doubts about the identity of the customer or the information they have provided (i.e. address, credit/debit card details, other data)

any types of fraud committed either by you or by another person acting in your interests or in collusion with you, including but not limited to:

a) refund or rake fraud

b) your use of a stolen or unverified bank card as a source of funds

c) any actions you have carried out or attempted to carry out which may reasonably be considered illegal in any applicable jurisdiction, which were committed deliberately or with the intention to deceive and/or circumvent constraints set in law regardless of whether this action or attempt ultimately causes loss or damage to your account.

If it is proven that the data that was provided is not valid, the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation.

At the moment, we kindly ask you to expect the completion of the investigation. At the end of the investigation, you will surely be notified.

If you have any additional questions, we are always in touch and ready to help you in any situation.

Best regards,

The 1xBet Support

Dear CasinoGuru & 1xbet

Since everyone know there's not only 1xbet but many trusted casino/Betting sites available but I have a strong trust with 1xbet that's why I deposited 12000+ amount for playing but 1xbet has misuse of my Trust.Even I never share my personal Documents everywhere but I provided them all the Original Documents and Proofs .Still 1xbet is in searching of another way to Forfeit my money.Money come & goes but once trust gone cannot be again come.I will show these all the proofs of how you were trying to Forfeit my funds.Since I have provided you all my Real Documents you don't have another way to doing Fraud.I will share these event along with proof and will fight for my hard earned money.I am not alone,I have Support of CasinoGuru and I believe I will surely get my Money because I am Real Player and never created any account before.Kindly don't make any other way to doing Fraud as It will decrease your reputation.I never thought 1xbet will cross the limit of Fraudness.

Thanks,I need Justice

Dear Vishal9870,

Thank you for your feedback. The 1xBet Betting Company operates in full accordance with Terms and Conditions. We kindly ask you to expect the completion of the investigation. At the end of the investigation, you will surely receive a response from the Security Service.

If the you will have an additional questions in the future, you can contact us in any convenient way, we'll be sure to help you.

Best regards,

The 1xBet Support

Dear 1xBet Casino,

you are investigating this case for over two weeks and we still didn't get any explanation. Please, give us an explanation.

Dear Villiam Sir

Since I am Real player and I kept all my Real Documents & Proofs.I am agree to provide Id/password if there's any doubt on me.Also I have created 1st time account on their site.They're trying to Forfeit my money but I provided them all the required documents & proofs.After they not have any execuses to forfeit my money then they hold my withdrawal for 180 Days (6 months) which no casino do like this.I request to 1xbet either Block my account or allow me to withdraw but don't make us fool like this.After 1xbet will take the finall dicision I will go forward with my Lawyer who waiting for their finall response.Kindly allow me to withdraw my hard earned money.Don't play with Player's trust.There's no any chance to take 6 months just for investigating even a Real Player's Account.I never thought that such casino sites have many ways of doing Fraud.I expecting my withdrawal soon.Thanks a lot to CasinoGuru who gives their precious time & a lot of effort just to provide justice to Real players.Salute to Villiam Sir🖖

Thanks🙏🙏

Dear Vishal9870,

Thank you for your patience.

At the moment your account is being investigated by the Security Service. According to the Terms 2.28 the Company can suspend all the activities on the account, including all bets and transactions for the duration of their investigation. The Company operates in full accordance with Terms and Conditions. We kindly ask you to expect the completion of the investigation. At the end of the investigation, you will surely be notified.

Best regards,

The 1xBet Support

Dear 1xbet Casino

You always have the same reply again & again because you do not have any proof or evidence to proove me Fraud Player.You have repeated the same reply 1 weeke ago and now repeating again.You're investigating from many weeks and still you not shown any proof to show me fraud player.I have attached each & every proof to proove myself Real Player.I have shared my Documents, Deposit proof, Transaction history and all proofs but you still not explained or shown any proof why you're in full try to forfeit my money.If you think you will become richest person by doing Scam with us then you're wrong.Real player's don't have fear of your execuses.I want my hard earned money as soon as possible.And never earn by Scamming us.Also you're ignoring and replying same msg on Facebook Messenger also.So kindly don't do this and unblock my account to withdraw.

Thanks for replying me🙏🙏

Dear Vishal9870,

Thank you for waiting for a response.

We've sent an additional request to the Security Service regarding your question.

At the moment the Security Service is expect the final verdict on your situation from the payment system.

We kindly ask you to note that according to the Terms 2.28 withdrawal of funds from your account is unavailable at the time of the investigation, and the game balance is maintained until it's end - https://prnt.sc/21zgodw. The maximum investigation period is 180 days.

As soon as the Company receives the final response from your payment system, the Security Service will surely provide you with answer.

If you will have additional questions, you can contact us in any convenient way. We'll be sure to help you

Best regards,

The 1xBet Support

Dear CasinoGuru Team

I have provided each & every proofs because I am Real player but 1xbet not provided any proof or screenshot in which they can proof me Fraud or any suspicious Deposit.They asked Deposit proof, Identity proof.I provided them all the proofs but when I'm asking the proof to show me Fraud Player then they are repeating the same sentence "wait for the investigation".They already have taken more than A month and still saying to wait for 6 months.I am fighting for my hard earned money but 1xbet is trying each and every possible way to Forfeit my money.They are taking 6 months to make another execuses to forfeit my money.Also I am Ready to complaint in Supreme Court along all Proofs and Documents because If I will leave them then they will target another player and Forfeit His/Her money also.So thanks a lot to CasinoGuru for always providing justice to Real Players.I hope I will soon receive my hard earned money.1xbet has not t&c of holding withdrawal for 180 Days but they're misusing their power.This is totally wrong as your reputation will be very low if you will do fraud in this way.

If any proof or Documents you need can ask me.

Thanks

Dear Vishal9870,

Thank you for your patience

The 1xBet Betting Company operates in full accordance with Terms and Conditions. At the moment the Security Service is expect the final verdict on thr situation from your payment system

We kindly ask you to expect the completion of the investigation. At the end of the investigation, you will surely receive a response from the Security Service

If the you will have an additional questions in the future, you can contact us in any convenient way, we'll be sure to help you

All the best,

The 1xBet Support

Dear 1xbet Team

You have now lost our trust.I never thought that you will take more than 1 month for making excuses to forfeit my fund.If your main purpose is to Forfeiting our funds by making many types pf execuses then you can directly told you will not give my withdrawal but don't make us fool like this.There are many betting/casino site but they resolve player's issue at the earliest but you are asking for 6 months which is indirectly showing that you're trying to Forfeit my funds.Now CasinoGuru and I well known about your trick.I hope you will not be successful in your trick because Everyone are seeing your way of doing fraud.After checking my complaint no player will deposit a single penny in such a fraud site like 1xbet.I have provided you all the Documents, Identity proof, Deposit proof and all documents were valid also but still you have made another execuses.

I request you to tell me finall decision either block my account or allow me to withdraw so that I could go ahead with my complaint in Court.I request to CasinoGuru kindly help me in this regard because they're thinking that I will forget my funds in 6 months but I cannot forget.Kindly mark this complaint as unresolved because they are replying tha same msg again and again.

Thanks for the Help🙏

Dear Vishal 9870,

Unfortunately, your request can't be fullfilled at the moment, as the Company operates strictly according to the Terms & Conditions, that you have agreed upon registering on the webiste. As of now, you need to wait for the investigation to be done from the side of the payment system that you've used, after which the Company would be able to give a final decision on your situation

Best regards,

The 1xBet Support

Dear 1xbet

Why you asked deposit proof if you have to investigate for 180 Days.Proof means what? can you explain why you asked proof? If the proof provided by me is not enough that my deposit was Real then you're surely trying to forfeiting my funds and you will not give a single penny even after waiting for 180 Days.So finally either block my account soon or allow me to withdraw because everyone now known well about your trick of doing fraud. If you need proof of deposit which I already given to you then you should also provide proof where you're not able to see my deposit and identify proof and found suspicious deposit.Can you send this proof here among us so that everyone could see what are the way in which you're trying to doing Scam.You're Replying same thing again and again this is the reason your reputation is now decreasing.By forfeiting 12912 INR of a Real player you cannot imagine how much big loss you're doing yourself.I request you again kindly allow me to withdraw or block permanently but don't make us fool in this way.180 Days is not a small time.

I request CasinoGuru to kindly help me now as your support is very important for me.

Thanks

Dear 1xBet Casino,

I must inform you that this is the last time when I'll set the timer for additional 10 days. If you'll not provide a relevant explanation with evidence I'll be forced to close this complaint as an uncertain case. Unfortunately, it's unacceptable to hold opened complaint for 180 days. The whole case is pretty unclear, if you need something from us or from the player, let us know.

If this case will be closed, the Casino can ask to reopen at any time.

Dear Vishal9870 & CasinoGuru Team,

We want to point out that the initiative for the investigation comes from the payment system, not the bookmaker. As per the Security Service, the player has received a letter that states the following:

The Company has received the information from the payment system about suspicious deposits to your account. Be aware that you won't be available to withdraw your funds until the end of the investigation between the bookmaker and the payment system (which should take no more than 180 days). Be sure that your funds will also be saved until the end of said investigation

Thus, the delay of the investigation that the player is experiencing is not 1xBet's fault nor 1xBet's initiative - both actually come from the payment system. The only thing that 1xBet does is this case is fulfilling the Terms & Conditions that the player agreed on when registering and placing bets

The withdrawal will be available right after the investigation is done, as per T&C. However, we can't control the timeframe of how long it'll take for the investigation to be done - that is on the side of the payment system

Hope this clears out the situation for everyone

We're always open to answer any questions you have regarding this situation for it to be resolved

All the best,

The 1xBet Support

Dear 1xbet Team

First of all this is too much difficult to fulfill your Documentation requirements because you asked my Adhar card,I provided you,Then you asked my Pan Card I provided that too.After that you asked deposit proof,I provided that ,after that you said that we don't accept screenshot from Mobile then I gave you proof of deposit from my PC.After checking my all Documents valid you trying another way to Forfeit my money because not only you but a lot of casino sites are more popular than you but no one hold withdrawal for 180 Days after getting all the proofs and Documents.You didn't believe on me that I have deposited with my own Astropay card that's why I give you my ownership proof.Still you hold my withdrawal for 180 Days this means that a Real Player will waste their time in waiting? If you not beleive and you were investigate yourself by Payment team then why asked all those proofs from me? And if you're thinking that this deposit is made from another's account then why you're not sending back the deposited amount to that account? This is because you're trying to Scam with me that's why you're not sending the deposited amount nor giving any proof where you can proove that the deposit made was suspicious.You're just repeating same thing for waiting 180 Days.Don't be oversmart as CasinoGuru and every player no well that an investigation cannot take more than 24 hours or maximum 7 Days but you have break the limit of Fraud and you directly hold my withdrawal for 6 months (180 Days).You have planned so well how to do Scam because you know well that a complaint cannot be open for 180 Days,You're replying the last date of the reply date,You have collected all the deposit proofs but still not allowing me to withdraw,You're not sending back the amount to that Account which was used to deposit.So overall you're fully trying to forfeit my funds and Now I don't need my money I only need Justice and Boycott such Fraud casino.1xbet should be ban because after taking all the proofs and documents you have blocked my account for over 2 months and also saying to wait for 6 months.Kindly Don't make us fool as CasinoGuru know well how to treat such Frauder's casino site.Allow me to withdraw or block my account permanently but don't be more cleverer here.I hope CasinoGuru already know the matter well that how 1xbet trap a Real player and play with their trust.After reading this Complaint everyone will be fear when they will see that after taking all the documents you have hold withdrawal for 180 Days. I will wait till Sunday for the finall response after that I request CasinoGuru kindly close this complaint as "Unresolved" .I will update here if 1xbet allow me to withdraw or not.If this case will be marked as "Unresolved" then everyone will read this whole matter and will be safe their money from such Scam sites.

Thanks

Dear Vishal9870,

Unfortunately, it seems like we have our hands tied and we can't help you more at this point. I am forced to close this case as unresolved for now.

Dear Casino,

when you'll have results from your investigation you can ask for reopening this complaint. Until then this case is unresolved.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comment from the player:

"Happy to saying that 1xbet has unblocked my account and given my withdrawal.

Thanks"

Dear Vishal9870,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru