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I can't change my email I already talked to support

by call and it simply does not solve anything I need to withdraw the money and I got the email wrong

Não consigo alterar meu e-mail já falei com suporte

por ligação e simplesmente não resolver nada preciso sacar o dinheiro e errei o e-mail

Hello caemartins13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since are you registered in the casino? What exactly is wrong with your current e-mail address? What solution did the casino offer or what did they reply to you regarding the change of it?

Looking forward to your answer.

Regards,

Nick

I don't answer or they say they will solve it and they keep giving 24 hours it's been days and nothing

when I created my account I put the wrong ending (hormail) and when I go to withdraw it goes to this wrong email

Eu não respondem ou falam que vão resolver e ficam dando 24 hrs já passou dias e nada

quando Criei minha conta coloquei o final errado (hormail) e quando vou fazer saque vai pra esse e-mail errado

Thank you caemartins13 for the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear caemartins13,

I am so sorry to hear you were unable to change your email address. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a 1win Casino representative to join this conversation and participate in the resolution of this complaint.

Dear 1win Casino,

Could you please state why the player's unable to change his email address?

Thank you in advance for providing the information.

Kind regards,

Stefan

Good afternoon

Player's mail has been successfully changed.

Sincerely, 1win team.

Добрый день!

Почта игрока успешно изменена.

С уважением, команда 1win.

Dear caemartins13,

Could you please confirm your email address got changed?

Thank you very much in advance.

Kind regards,

Stefan

Dear caemartins13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.