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The casino refuses to give me more than $4000 per week for my withdrawal . This means it will take me months too receive my withdrawal…

Dear goldenenergy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear goldenenergy,

Have you received your withdrawal from the casino yet?

No I have not received my withdrawal I’m it’s entirety. It has been over two weeks and they will not disperse the entirety of the winnings regardless of my polite attempts too request for them

Thank you for your reply, goldenenergy. Have you already received any successful withdrawals? Could you please advise if you have passed the verification?

Have you accumulated your winnings with or without an active bonus?

Hello yes I have received partial payments for my withdrawal . It was not on any bonus and I got verified after I was owed originally 24000$ I withdrew it but they still have me access too the monies even after the processing… I am still owed over $9000 almost a month

later . They state in certain circumstances they increase the withdrawal limit from

I lost about 5k of it while I waited for them too process the funds and start the withdrawal process wich is the reason for this procedure I believe.. so I finally asked them too please just give me all my mkney o wanted and too close my account that was about a month ago yet the still will only give me my money once a week a 1/6 th at a time

o have emailed casino reward as they suggest and have got back no response beyond your withdrawal has been processed we only give $4000 per week as a withdrawal amount .. o have tried there live chat they say too email them and won’t even open up a case about this …. I have tried calling their number to get only a recorded message then hung up on because of the call volume from the mega moola jackpot . Which if someone won on their site at the current 7mil plus jackpot they would occidenly hold all the winnings and pay out $4000 a week for the next 33+ years . This does not seem like what a reputable casino would do

i Have emailed them . I have tried there online case and they won’t even log the complaint except the first time that they sent me too the responsible gaming department… I tried too call them and got a recorded message then hung up on … because they say of the calm volume of the mega moola jackpot wich according too there singular response of we only process withdrawals at a rate of $4000 a week it would take someone over 33years too receive there entire winnings from them I question that they are rated as a reputable site when they have hidden somewhere in some agreement that this is there process and don’t feel it’s even worthy of a response for one of there largest jackpot winners.

Could you please clarify how much money you currently have in your casino account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear goldenenergy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.