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Violation of bonus conditions are accused but no real evidence is presented and the money was simply withheld

Verstoß gegen Bonusbedingungen werden vorgeworfen aber keinerlei wirkliche Beweise vorgelegt und das Geld wurde einfach einbehalten so ein Betrug dieses Casino angeblich habe ich 150 runden später gespielt also angeblich nach dem Bonus

Dear Niklasplay24,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Bonus T&Cs (https://yoju.casino/bonus-terms) and I found this:

„18. I believe bad guys always get punished! Our security team monitors all the accounts and every transaction to avoid bonus hunting. Those who abuse the rewards lose both bonuses and winnings. Yes, if our audit shows any bonus rules violation, withdrawals will be blocked, and winnings will be confiscated!

Aaand… No juggling! I hope we can build transparent relationships, am I right? You may have heard about those swindlers, who use different tools, software, and advantage-of-the-bug. I consider it is not fair! Everyone who tries to cheat us should not get any winnings! So it's better not even try scamming, to save all bonus benefits!"

Which bonus offer did you activate and play with? Please, post here the link to the bonus you redeemed when replying.

Additionally, would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru? I would especially like to see the message where you were accused of bonus abuse.

Looking forward to hearing from you.

Best regards,

Kristina

https://yoju.casino/de/promotions/welcome

The 1 welcome bonus

Der 1 Willkommensbonus

Thank you very much Niklasplay24 for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Super thank you.

Super vielen Dank.

Helllo Niklasplay24.

Thank you very much for sharing your negative experience with the Yoju Casino. We will now try to get in touch with them.

Hello there,

Dear Yoju Casino team.

Thank you for your cooperation in this case.

Dear Niklasplay24.

Please, could you confirm the casino statement? Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.