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Hello

I tried widraw using the same method I deposited, but it was always canceled because I was having trouble using Mastercard. now I was asked to deposit again using another method, so that the funds can be withdrawn.

is it supposed to be like that?

what if it can't be pulled too?

thank you for your attention.

Hello ngangeninbanget,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winstoria Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please understand that if you did deposit with a method, it doesn't mean that you can use the same method to withdraw. In order to withdraw you also need to make a deposit with the new payment method in order to verify it.

Looking forward to your answer.

Regards,

Nick

Hello nick

I don't take any bonuses, of course I play for real money. info from the finance department of the department, if I want to withdraw, I am told to deposit again using a different method.

Is it really like that?

thanks for responding

Hello ngangeninbanget,

As long as you want to withdraw with a different method, it is common that you have to make a deposit prior to it to verify the payment method. Please let us know about your next move and if there would be any update regarding the case.

Hello nick

Thanks your response.

I have followed your advice to deposit again with a different method, and the deposit has also been entered.

but I have submitted my widraw again, it's been 1x24 hours and my widraw has not been processed.

Please help me.

Please note that withdrawal may take up to 14 days after finishing a verification so definitely just wait.

Dear ngangeninbanget,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.