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Over the course of two weeks I deposited 1000e and eventually broke even. I decided to cut my losses and withdraw my 1000e. I have been trying to do that for a month now, keeps getting sent back by my bank. The casino has been no help in fact they've been the opposite. Do not deposit with this casino because you will not be able to withdraw winnings. Ca anyone give me some advice to take thus further please? Thank you.

Dear pbarretts2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any alternative withdrawal method that you could try?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear pbarretts2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.