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Casino will not refund my deposit. They aren't me emails asking me to join and I'm not in the justification. I immediately asked for a refund and let them know it was a mistake. Please help!

Dear korygills69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

What is the reason for your deposit refund request?

Could you please specify the deposit amount?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear korygills69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I explained that this was a mistaken deposit due to the invite to their casino from the Managers. Deposit refund was denied!! Here's the conversation and the amount.

I've responded

Dear korygills69, do I understand correctly that you are requesting a refund for your deposit because you are from a restricted country?

Could you also please provide evidence of how you were invited to the casino?

Specifically, I would like to know on what occasion you discovered that you are from a restricted country. Why did the casino inform you in the chat that you are from a restricted country? Did you ask them about your status, or were you trying to verify your account when you received this information?

Gladly, I still continuously,even after this issue, to get invites to this SAME casino via email. Once I browsed the casino and see l filled in my Personal info, I waited for confirmation to play the games. It was when I saw that I was actually a live profile was when I made my deposit. So I tried to play a few games but none of them would appear. That's when I contacted their chat and the agent told me the games aren't visible if I'm not from their region. So NONE OF THE GAMES WERE AVAILABLE to play. I then asked why did you ask invite me and accept my deposit if that's the case. They said that I could do sports betting only. I then asked for a refund and informed them that this was a MISTAKE.

Dear korygills69, could you please confirm if I understand correctly that you still have the deposit in your account?

Yes I do,

Thank you very much, korygills69, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you

Hello korygills69,

I am so sorry to hear about your problem with the refund. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Win Casino representative to join this conversation and participate in resolving this complaint.

Dear Win Casino,

Could you comment on the situation?

Thank you in advance for providing the information.