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No withdrawal, support not responding

Keine Auszahlung, Support reagiert nicht

Hello michaelderschmidt88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Pharao Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi. The account is fully verified, the withdrawal request on 06/16/2022. Despite repeated inquiries in the support, still no money has been paid out. Last contact with support in July. Support says it has been processed and they can no longer see it as the finance department is responsible.

Hallo. Das Konto ist vollständig verifiziert, der Auzahlungsantrag am 16.06.2022. Trotz mehrmaligen Nachfragen im Support ist immernoch kein Geld ausgezahlt worden. Zuletzt Kontakt mit Support im Juli. Der Support sagt, dass es bearbeitet wurde und sie nicht mehr einsehen können, da die Finmzabteilung zuständig sei.

Dear michaelderschmidt88,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.