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On 01/11/22 I was told that it would be transferred and that it would take 2 to 3 working days for the transfer to date I have not received the money. I won 2000 euros 1000 euros were paid to me in December the other 1000 euros still not the support said I should write an email I did that but I get no answer from them

Am 11.01.22 wurde mir gesagt das überwiesen wird und braucht 2bis 3 Werktage zur Überweisung bis heute habe ich das Geld nicht erhalten. Gewonnen habe ich 2000 Euro 1000euro wurden mir im Dezember ausgezahlt die anderen 1000 Euro immer noch nicht der Support sagte ich soll eine Mail schreiben das habe ich gemacht aber ich erhalte keine Antwort von denen

Dear flanders,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

This was sent to me on 01/11/22

Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.

yours

1. I've asked a few times why I still haven't received the money, unfortunately there's no answer

Am 11.01.22 wurde mir das geschickt

Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.

Yours

1. Ich habe jetzt schon ein paar mal angefragt warum ich das Geld immer noch nicht erhalten habe leider kommt keine Antwort

The first request was 12/17 because the money was in my account on 12/23. The next request was then processed on January 11th, unfortunately the money has still not been transferred after almost 2 weeks, so I am contacting you and hope you can help me further

Die erste Anfrage war 17.12 da hatte das Geld am 23.12 auf mein Konto. Die nächste Anfrage wurde dann am 11.01 verarbeitet leider ist das Geld nach fast 2 Wochen immer noch nicht überwiesen deshalb wende ich mich an Sie und hoffe sie können mir weiter helfen

Money arrived today, now I have a guilty conscience that I complained. The drawback is that they are unfortunately only paid out 1000 euros per week.

I wish you a nice day

Geld ist heute angekommen jetzt habe ich ein Schlechtes Gewissen das ich mich beschwert habe . Das Manko ist das sie leider nur 1000 Euro in der Woche ausbezahlt werden .

Wünsche euch einen schönen Tag

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, flanders, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru